"Technical Services Associate"
1 month ago
We are seeking a skilled Technical Services Associate to support our customers with hardware and software issues. The ideal candidate will have a strong focus on problem-solving and customer support, with 2-5 years of experience in technical services.
- Technical Support: Provide assistance and support to customers, troubleshooting hardware and software issues.
- Incident Management: Respond to and manage service requests, ensuring timely resolution of issues.
- Customer Interaction: Communicate with clients to understand their technical problems and provide appropriate solutions.
- Documentation: Maintain detailed records of service requests and solutions provided.
- Product Knowledge: Stay updated with the latest product features and technical specifications to assist customers effectively.
- Collaboration: Work closely with cross-functional teams to escalate and resolve complex technical issues.
Required Skills:
- Strong technical knowledge in relevant areas such as hardware, software, and network systems.
- Excellent communication and interpersonal skills.
- Ability to work under pressure and handle multiple tasks simultaneously.
- Strong analytical and problem-solving abilities.
- Experience with customer support tools and platforms.
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