Customer Service Associate
2 weeks ago
Job Title: Customer Service Associate
Overview
We are seeking a dedicated Customer Service Associate to join our team at Swift Strategic Solutions Inc. The ideal candidate will have excellent communication skills and a passion for providing exceptional customer service.
Key Responsibilities
- Handle customer inquiries and complaints via phone, email, and chat.
- Keep records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies.
Required Skills and Qualifications
- Excellent communication skills in English and Hindi.
- Strong problem-solving skills and attention to detail.
- High school diploma or equivalent; college degree preferred.
Preferred Skills
- Previous experience in customer service or a related field is a plus.
- Ability to multi-task, prioritize, and manage time effectively.
- Strong interpersonal skills and the ability to work well in a team environment.
Benefits
- Competitive salary and benefits package.
- Opportunities for professional development and career growth.
- Friendly and supportive work environment.
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