Customer Service Associate

2 weeks ago


Hyderabad, Telangana, India Swift Strategic Solutions Inc Full time

Job Title: Customer Service Associate

Overview

We are seeking a dedicated Customer Service Associate to join our team at Swift Strategic Solutions Inc. The ideal candidate will have excellent communication skills and a passion for providing exceptional customer service.

Key Responsibilities

  • Handle customer inquiries and complaints via phone, email, and chat.
  • Keep records of customer interactions, process customer accounts, and file documents.
  • Follow communication procedures, guidelines, and policies.

Required Skills and Qualifications

  • Excellent communication skills in English and Hindi.
  • Strong problem-solving skills and attention to detail.
  • High school diploma or equivalent; college degree preferred.

Preferred Skills

  • Previous experience in customer service or a related field is a plus.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Strong interpersonal skills and the ability to work well in a team environment.

Benefits

  • Competitive salary and benefits package.
  • Opportunities for professional development and career growth.
  • Friendly and supportive work environment.


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