Technical Associate – IT Support Specialist
3 days ago
At Genpact, we're shaping the future of professional services and solutions. As a global firm, we serve leading enterprises, including Fortune Global 500 companies, with our expertise in data, technology, and AI.
We invite applications for the Technical Associate – Service Desk role at Genpact, a position that plays a critical part in ensuring the seamless operation of our systems and infrastructure.
Key Responsibilities:- Ensure System Availability: Guarantee 24/7/365 uptime for all systems, applications, and infrastructure.
- IT Process Understanding: Demonstrate a thorough comprehension of IT processes and procedures, adhering to them diligently.
- User Account Management: Provision, de-provision, and maintain Active Directory user accounts across multiple domains.
- Active Directory Security Groups: Provision and maintain Active Directory security groups.
- Service Accounts: Provision, de-provision, and maintain service accounts.
- Email Account Management: Provision and de-provision Email accounts on O365, resolving any synchronization issues between AD and email accounts.
- Directory Standards: Manage and implement active directory standards, encompassing object naming, creation (import/export functions), and group policy design.
- Documentation and Self-Guided Resolution: Develop documentation to facilitate self-guided issue resolution procedures for Service Desk personnel, including checklists and procedures.
- Reporting and Analysis: Run reports via Active Directory to analyze system performance and identify areas for improvement.
- Communication and Customer Service: Effectively communicate technical issues to non-technical stakeholders and possess knowledge of customer service practices.
- ServiceNow/Salesforce Expertise: Possess experience working with ServiceNow/Salesforce and run reports within these platforms.
- Minimum Experience: A minimum of experience in IT or a similar domain is required.
- Good Communication Skills: Strong communication skills are essential for success in this role.
- Technical Skills: Proficiency in basic networking, Active Directory, ServiceNow, Service Request Management, O365 Tools, and PC/Laptop is mandatory.
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