Cloud Technical Support Specialist

1 day ago


Hyderabad, Telangana, India Spruce IT Pvt. Ltd. Full time
Technical Support & Incident Management

We are seeking a skilled Cloud Technical Support Specialist to provide first-line support for customer incidents related to public and private cloud platforms. This individual will monitor customer infrastructure on Azure, SolarWinds, and ScienceLogic to proactively identify and troubleshoot potential issues. Key responsibilities include managing service-related tasks, troubleshooting Azure issues, creating and escalating tickets to Microsoft support, resolving locally hosted cloud issues, and collaborating with customers to understand their needs and provide effective solutions.

Knowledge Management & Collaboration

The ideal candidate will champion the KCS (Knowledge-Centered Service) methodology, creating comprehensive knowledge base articles for each customer interaction. They will foster collaboration with internal teams, partners, vendors, and hyperscalers to ensure a seamless customer experience.

Innovation & Continuous Learning

We are looking for someone who is open to learning new skills and technologies to stay ahead of the curve in the cloud computing landscape. This individual will innovate and prototype new tools to streamline internal processes and improve service delivery. Key qualifications include experience in first-line technical support within the hosting or data center operations industry, familiarity with public cloud platforms like Azure and private cloud technologies, and experience monitoring and troubleshooting cloud infrastructure using tools like Azure alerts, SolarWinds, and ScienceLogic. Strong communication and interpersonal skills are essential for effective collaboration with customers, internal teams, and partners. Problem-solving and analytical skills are also crucial for diagnosing and resolving cloud-related issues. For the right candidate, we offer a dynamic work environment and opportunities for innovation and growth.

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