Technical Support Specialist

1 month ago


Hyderabad, Telangana, India Microsoft Full time

Overview

Microsoft's Customer Experience & Success (CE&S) organization is a global team of over 18,000 employees, responsible for delivering a seamless support experience to customers worldwide. As a Technical Support Specialist, you will be part of this team, working closely with customers and partners to resolve complex technical issues and prevent future problems.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a differentiated and connected customer experience. In this role, you will have the opportunity to accelerate your career growth by honing your problem-solving, collaboration, and research skills, and developing your technical proficiency.

This role offers flexibility, with the option to work up to 50% from home. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals.

Responsibilities

Investigate and resolve complex customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.

Lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching, and mentoring of others.

Engage with Microsoft Engineering/Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.

Requirements

5+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years technical support, technical consulting experience, or information technology experience.

Language Qualification: English Language: fluent in reading, writing, and speaking.

Ability to meet Microsoft, customer, and/or government security screening requirements, including Microsoft Cloud Background Check.



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