Service Desk Support Specialist

1 week ago

Bengaluru, Karnataka, India HyrEzy Talent Solutions Full time

We are HyrEzy Talent Solutions, a technology partner for businesses. Our team offers expertise in Salesforce CRM setup, IT services, support, and staffing.

The Service Desk & Infrastructure Administrator - L2 will manage local end-to-end networks and IT interests, interacting with global environments for projects and initiatives.

This role is responsible for resolving end-users' IT requests, providing technical working knowledge on all aspects of end-user computing, and dealing with complex technical issues.

The ideal candidate will have a strong understanding of PC, Server, and Network hardware and technologies, as well as excellent communication skills.

Job Summary:

The Service Desk & Infrastructure Administrator - L2 will be responsible for managing local end-to-end networks and IT interests, interacting with global environments for projects and initiatives.

This role reports to the Director, IT Applications and is supervised by the Service Desk Supervisor, focusing on service management and support.

Essential Functions:

  • Resolve end-users' IT requests.
  • Provide technical working knowledge on all aspects of end-user computing.
  • Deal with complex technical issues ranging from PCs, laptops, tablets, networking, and printers.
  • Contribute, prepare, and maintain knowledge base articles.
  • Provide general IT support to all users, both onsite and remote.
  • Provide training on Microsoft productivity applications such as Microsoft Teams, OneDrive, SharePoint, OneNote, etc.
  • Ensure operation of local IT infrastructure, including servers, switches, routers, and other hardware.
  • Work with the team to procure IT hardware and software.
  • Ensure adherence to IT Policies and Standards.

Job Qualifications:

  • Education: Post-secondary education in Information Technology or equivalent mix of training, certification, and experience.
  • Industry Certifications: IT, networking and/or security would be an asset.
  • Experience: 3+ years of work experience as a Level 2 Help Desk Technician, System Administrator, or similar role.
  • Experience with IT Support Ticketing Systems: JIRA SM, ServiceNow, etc.
  • Experience with Operating Systems: Windows, MAC (Linux experience would be an asset).
  • Experience with Mobile Support: Android and iPhone.
  • Experience with PowerShell: An asset.
  • Experience with User Administration Functions: An asset.
  • Experience with Microsoft SharePoint and Office 365: An asset.
  • Experience with G-suite, Azure Cloud, and/or AWS: An asset.
  • Customer Support Experience: An asset.

Salary: $60,000 - $80,000 per annum, depending on experience.

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