Help Desk Specialist
1 week ago
**Job Title:** Help Desk Specialist
Diversified is seeking a Help Desk Specialist to join our team. The successful candidate will be responsible for providing technical support and assistance to our clients.
**Job Summary:
The Help Desk Specialist is the primary point of contact for clients to report issues to the NOC. Issues are taken in via phone, email, chat, Customer Portal, or through our proactive monitoring systems & responsible for working within our ticketing system to document all interactions with the client.
**Key Responsibilities:*
- Provide technical support and assistance to clients.
- Work with team members to ensure proper ticket entitlement/coverage.
- Make outbound calls for proactive monitoring of tickets.
- Document all interactions with clients in our ticketing system.
**Requirements:*
- High School Diploma or equivalent required.
- Excellent communication skills, both verbal and written.
- Able to empathize with clients' issues and provide clear, concise instructions.
- Patient and professional in handling customer inquiries and concerns.
**Salary:** $50,000 - $65,000 per year, depending on experience.
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