Help Desk Specialist
5 days ago
About the Role:
HyrEzy Talent Solutions is seeking a highly skilled Help Desk Specialist to join our team in Bangalore. As a Help Desk Specialist, you will be responsible for providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently.
Key Responsibilities:
- Resolve end-user IT requests in a timely and professional manner
- Troubleshoot complex technical issues related to PC's, Laptops, Tablets, Networking & Printers
- Install software and printers as needed
- Contribute to knowledge base articles and maintain accurate documentation
- Provide general IT support to all users, both onsite and remote
- Deliver training on Microsoft productivity applications such as Microsoft Teams, OneDrive, SharePoint, OneNote, etc.
- Efficiently communicate with end-users and team members
- Ensure operation of local IT infrastructure, including servers, switches, routers, and other hardware
- Collaborate with the team to procure IT hardware and software
- Adhere to IT policies and standards, prioritizing Confidentiality, Integrity, and Availability of all systems
Requirements:
- Bachelor's degree in Information Technology or equivalent mix of training, certification, and experience
- 3+ years of work experience as a Level 2 Help Desk Technician, System Administrator, or similar role
- Experience with IT support ticketing systems (JIRA SM, ServiceNow, etc.)
- Strong understanding of PC, Server, and Network hardware and technologies
- Excellent customer service skills, with ability to work with minimum supervision
Salary Estimate: ₹600,000 - ₹900,000 per annum, depending on experience and qualifications
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