Help Desk Specialist

5 days ago


Bengaluru, Karnataka, India HyrEzy Talent Solutions Full time

About the Role:

HyrEzy Talent Solutions is seeking a highly skilled Help Desk Specialist to join our team in Bangalore. As a Help Desk Specialist, you will be responsible for providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently.

Key Responsibilities:

  • Resolve end-user IT requests in a timely and professional manner
  • Troubleshoot complex technical issues related to PC's, Laptops, Tablets, Networking & Printers
  • Install software and printers as needed
  • Contribute to knowledge base articles and maintain accurate documentation
  • Provide general IT support to all users, both onsite and remote
  • Deliver training on Microsoft productivity applications such as Microsoft Teams, OneDrive, SharePoint, OneNote, etc.
  • Efficiently communicate with end-users and team members
  • Ensure operation of local IT infrastructure, including servers, switches, routers, and other hardware
  • Collaborate with the team to procure IT hardware and software
  • Adhere to IT policies and standards, prioritizing Confidentiality, Integrity, and Availability of all systems

Requirements:

  • Bachelor's degree in Information Technology or equivalent mix of training, certification, and experience
  • 3+ years of work experience as a Level 2 Help Desk Technician, System Administrator, or similar role
  • Experience with IT support ticketing systems (JIRA SM, ServiceNow, etc.)
  • Strong understanding of PC, Server, and Network hardware and technologies
  • Excellent customer service skills, with ability to work with minimum supervision

Salary Estimate: ₹600,000 - ₹900,000 per annum, depending on experience and qualifications



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