Service Excellence Specialist
4 days ago
About the Role
We are seeking a highly skilled Service Excellence Specialist to join our team at Computacenter. As a key member of our service desk, you will play a vital role in driving operational excellence and delivering exceptional customer experiences.
Key Responsibilities
- SUPPORT THE OPERATIONAL EXCELLENCE SPECIALIST IN WORKING ACROSS GROUP SERVICE DESK TO IDENTIFY AND DELIVER KEY INITIATIVES THAT DRIVE OPERATIONAL EFFICIENCY AND EFFECTIVENESS.
- COLLECT, ANALYZE, AND INTERPRET DATA TO UNDERSTAND THE ACCOUNT KEY ELEMENTS OF OUR OPERATIONAL EXCELLENCE FRAMEWORK, INCLUDING IN-LIFE COMMITMENTS, AUTOMATION, QUALITY, SERVICE MODEL OPTIMISATIONS, AND BEST PRACTICE.
Delivering against in-life commitments
- Support with data gathering and analysis of all operational data.
- Provide support for the adoption of technologies and channel shift activities.
- Knowledge optimisation and improvements.
- Identify optimisation opportunities, creating pipeline where appropriate.
Salary and Benefits
Our competitive salary for this role is estimated at £40,000 - £60,000 per annum, depending on experience. We also offer a range of benefits, including leadership training, coaching, mentoring, professional development, and international opportunities.
Requirements
- 3+ Years experience in desktop support or a related role, preferably in a corporate environment.
- Bachelor's degree in a relevant field or equivalent work experience or relevant technical certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician).
What We Offer
We are proud to be a Disability Confident Employer and welcome applications from people with a disability. We guarantee to interview applicants who have a disability and meet the essential requirements for the job. Our company culture values diversity and inclusion, and we strive to create an environment where everyone feels supported, valued, and has a sense of belonging.
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