IT Support Specialist
2 days ago
Company Overview
Coforge is a leading provider of digital transformation solutions.
Salary
The estimated annual salary for this role is $65,000-$80,000 based on the location and industry standards.
Job Description
We are seeking an IT Support Specialist to join our service delivery team. As an IT Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities:
- Triaging and resolving technical issues: Respond to customer inquiries through various channels and resolve technical issues in a timely manner.
- Service Level Agreements (SLAs): Ensure that SLAs are met to maintain high-quality service levels.
- Escalation process: Escalate complex issues to senior technicians as needed.
- Documentation and reporting: Maintain accurate records of troubleshooting efforts and provide detailed reports to stakeholders.
Required Skills and Qualifications
To be successful in this role, you will need:
- Excellent communication skills
- Strong analytical and problem-solving skills
- Familiarity with service desk software and tools
- Able to work in a fast-paced environment
Benefits
We offer a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) matching, and paid time off.
Location
This role is based at our Arcolab location.
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