Customer Support Assistant Manager
2 weeks ago
This is a remote position at DinePalace / Foodme.
We are seeking a highly skilled Asst.Customer Support Manager to deliver exceptional customer support and drive customer satisfaction. The objective is to maintain the department's profitability and efficiency while raising customer happiness, loyalty, and retention rates, and meeting their expectations.Responsibilities
Enhance the customer experience, engage customers, and support organic growth
Take responsibility for consumer complaints and see them through to completion
Establish a clear mission and implement techniques geared towards achieving it.
Maintain thorough records and record your interactions with customers.
Keep abreast of market developments and employ best practices as necessary.
Utilise assets and manage resources to meet both qualitative and quantitative goals.
Keep a clean workflow in accordance with priorities.
Working with potential clients for Canadian Grants application submission process. (CDAP)
Requirements Experience in providing support for customer service Experience working as a Customer Service Manager, Retail Manager, or Assistant Manager
Excellent understanding of management techniques
Proficiency in English
Knowledge of customer service tools, databases, and software at a working level
Ability to lead and strategize Well-developed client-facing and communication abilities
Advanced multitasking and troubleshooting abilities
Available to work as per EST time 9:00am-5:30pm
Benefits Friendly Environment
Guaranteed Growth
-Experience in providing support for customer service Experience working as a Customer Service Manager, Retail Manager, or Assistant Manager -Excellent understanding of management techniques -Proficiency in English-Knowledge of customer service tools, databases, and software at a working level -Ability to lead and strategize Well-developed client-facing and communication abilities -Advanced multitasking and troubleshooting abilities -Prior experience in HTML, Javascript, XML, web development will be preferred -Available to work as per EST time 9:00am-5:30pm
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