Salesforce Business System Analyst

3 weeks ago


Bengaluru, Karnataka, India Intuitive Surgical Full time
About This Role

At Intuitive Surgical, we're committed to revolutionizing minimally invasive care. As a Senior Salesforce Business Analyst, you'll play a key role in implementing business processes and software solutions that drive our mission forward.

Key Responsibilities
  • Translate business requirements into effective Salesforce solutions.
  • Analyze business processes and identify areas for improvement.
  • Work with cross-functional teams to design and implement technical solutions.
  • Conduct unit and integration testing.
  • Support production processes and business systems functions.
  • Identify gaps in business processes and prioritize improvements.
  • Lead business user meetings and facilitate system solution development.
  • Collaborate with development teams to meet business needs.
  • Conduct QA validations and lead User Acceptance Testing.
  • Train users on new system configurations.
  • Maintain IT business system integrity.
Requirements
  • Bachelor's degree in engineering or equivalent experience.
  • Minimum 8 years of Salesforce experience, including full-cycle implementation and support projects.
  • Strong Salesforce project implementation experience, including integrations with ERP and third-party applications.
  • Hands-on experience with Salesforce configuration, including user management and custom objects.
  • Experience working with business end-users and gathering requirements.
  • Salesforce certifications, such as Admin and AppBuilder, preferred.
  • Ability to guide team members and mentor as needed.


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