Salesforce Business System Analyst

4 weeks ago

Bengaluru, Karnataka, India Intuitive Surgical Full time
Company Overview

At Intuitive Surgical, we are driven by a shared vision to revolutionize the field of minimally invasive care. Our team is united behind a mission to empower physicians to heal without constraints, leveraging intelligent technology to expand the possibilities of surgical innovation.

We strive to foster an inclusive and diverse team, committed to making a difference in the lives of patients and healthcare professionals worldwide. For over 25 years, we have collaborated with hospitals and care teams to address some of healthcare's most pressing challenges and advance the boundaries of what is possible.

Our culture is built on the principles of integrity, a strong capacity to learn, and a passion for innovation. We invest in our team members to support their long-term growth, enabling them to advance our mission and achieve their highest potential.

Join a team dedicated to taking bold leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.

Job Summary

The Senior Salesforce Business Analyst will play a critical role in implementing business processes software solutions and systems implementation. This position requires a strong understanding of business processes and technical expertise in the Salesforce platform.

The ideal candidate will possess both technical and functional knowledge of the business processes and will be responsible for identifying, analyzing, refining, translating, and documenting business requirements from ISI business teams.

Key Responsibilities
  • Translate business requirements into well-architected solutions that leverage the Salesforce platform.
  • Analyze business processes, perform fit-gap analysis, and provide cost-efficient proposals on inefficiencies and risks to determine appropriate process and system design.
  • Create functional specifications and work with cross-functional teams and development teams to deliver technical objects.
  • Review and contribute to design documents, configuration documents, and functional specifications.
  • Conduct unit and integration testing and regression testing.
  • Support ISI's production processes and all associated business systems functions.
  • Work with ISI IT and business teams to optimize and streamline business processes and technical solutions.
  • Identify gaps between current and future state of business processes and help prioritize opportunities to improve processes through the Business Capability Matrix (BCM).
  • Lead and facilitate business user meetings to gather process information for sound system solutions.
  • Collaborate and provide inputs to the development team during the development phase to meet business needs.
  • Help business teams on reporting requirements on the reporting team working in conjunction with the data warehouse team.
  • Conduct QA validations and lead User Acceptance Testing (UAT) tests.
  • Support, assist, and train users on new modified system configurations highlighting the impact on business processes.
  • Maintain IT Business system integrity and application notes, system upgrades, changes, and user updates.
  • Work closely with onsite team, offshore team, managers, and executives to ensure the release of high-quality solutions.
  • Follow the Intuitive change management process. Analyze the impact of changes to the corporate application landscape.
  • Act as a Senior BA and guide and mentor team members in providing best solutions and do peer review and advice on areas of improvement.
Requirements
  • Bachelor's degree in engineering or equivalent experience.
  • Minimum 8 years of experience working on the Salesforce platform with Business Analyst experience in full-cycle implementation as well as in support projects.
  • Strong experience with Salesforce project implementations (Sales Cloud or Service Cloud) including integrations with ERP and third-party applications.
  • Hands-on experience with configuration of new and existing Salesforce.com features including user management, roles/profiles, Permission Sets, custom objects, new page layouts, custom fields, formula fields, validations, workflow rules, email templates, Process Builder, Flows, Lightning Pages, Custom Metadata Types, Custom Settings, Managed Packages, etc.
  • Experience working with business end-users, gathering requirements, and building detailed functional design specifications.
  • AppExchange packages experience is preferred.
  • Salesforce Certifications of Admin, AppBuilder preferred.
  • Ability to guide team members and mentor them as needed.
  • Ability to work with minimum supervision or guidance.
  • Ability to work in a team environment, effectively interacting with others.
  • Ability to multi-task and perform effectively in a fast-paced environment.
  • Able to work independently and consider cross-functional and downstream impacts with close attention to detail.
  • Excellent verbal and written communication skills.
Additional Information

Intuitive Surgical is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information, or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Shift: Day
Travel: 10% of the time

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