Salesforce Business System Analyst

2 weeks ago

Bengaluru, Karnataka, India Intuitive Full time

About Intuitive

At Intuitive, we are united behind our mission: to advance minimally invasive care through intelligent technology and innovative solutions.

We believe that great ideas can come from anywhere, and we strive to foster an inclusive culture built around diversity of thought and mutual respect. Our team members are passionate about making a difference and are grounded in integrity, with a strong capacity to learn and adapt.

Job Description

The Senior Salesforce Business Analyst will play a key role in implementing business processes and software solutions, leveraging the Salesforce platform to drive efficiency and innovation. This role will require strong technical and functional understanding of business processes, as well as excellent communication and collaboration skills.

Key Responsibilities

  • Translate business requirements into well-architected solutions that leverage the Salesforce platform.
  • Analyze business processes and identify opportunities for improvement, working with cross-functional teams to develop and implement solutions.
  • Collaborate with development teams to deliver technical objects and ensure seamless integration with existing systems.
  • Conduct unit and integration testing, as well as regression testing to ensure high-quality solutions.
  • Support the production processes and business systems functions, working closely with IT and business teams to optimize and streamline processes.
  • Identify gaps between current and future state of business processes and prioritize opportunities for improvement using the Business Capability Matrix.
  • Lead and facilitate business user meetings to gather process information and develop sound system solutions.
  • Collaborate with the development team to meet business needs and provide inputs during the development phase.
  • Support reporting requirements and work with the data warehouse team to ensure accurate and timely reporting.
  • Conduct QA validations and lead User Acceptance Testing (UAT) tests to ensure high-quality solutions.
  • Support and train users on new and modified system configurations, highlighting the impact on business processes.
  • Maintain IT business system integrity and application notes, system upgrades, changes, and user updates.
  • Work closely with onsite and offshore teams, managers, and executives to ensure the release of high-quality solutions.
  • Follow the Intuitive change management process and analyze the impact of changes to the corporate application landscape.
  • Act as a Senior BA and guide and mentor team members in providing best solutions and peer review and advice on areas of improvement.

Qualifications

  • Bachelor's degree in engineering or equivalent experience.
  • Minimum 8 years of experience working on the Salesforce platform with Business Analyst experience in full-cycle implementation and support projects.
  • Strong experience with Salesforce project implementations, including integrations with ERP and third-party applications.
  • Hands-on experience with configuration of new and existing features, including user management, roles/profiles, Permission Sets, custom objects, new page layouts, custom fields, formula fields, validations, workflow rules, email templates, Process Builder, Flows, Lightning Pages, Custom Metadata Types, Custom Settings, Managed Packages, etc.
  • Experience working with business end-users, gathering requirements, and building detailed functional design specifications.
  • AppExchange packages experience is preferred.
  • Salesforce Certifications of Admin, AppBuilder preferred.
  • Ability to guide team members and mentor them as needed.
  • Ability to work with minimum supervision or guidance.
  • Ability to work in a team environment, effectively interacting with others.
  • Ability to multi-task and perform effectively in a fast-paced environment.
  • Able to work independently and consider cross-functional and downstream impacts with close attention to detail.
  • Excellent verbal and written communication skills.

Additional Information

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

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