Salesforce Business Systems Analyst

3 weeks ago

Bengaluru, Karnataka, India Intuitive Surgical Full time
Job Summary

Intuitive Surgical is seeking a highly skilled Salesforce Business Analyst to join our team. As a Senior Salesforce Business Analyst, you will be responsible for implementing business processes software solutions and systems implementation. You will work closely with our business teams to identify, analyze, refine, translate, and document business requirements.

Key Responsibilities:

  • Translate business requirements into well-architected solutions that leverage the Salesforce platform.
  • Analyze business processes, perform fit-gap analysis, and provide cost-efficient proposals on inefficiencies and risks.
  • Create functional specifications and work with cross-functional teams to deliver technical objects.
  • Review and contribute to design documents, configuration documents, and functional specifications.
  • Conduct unit and integration testing, as well as regression testing.
  • Support our production processes and all associated business systems functions.
  • Work with our IT and business teams to optimize and streamline business processes and technical solutions.
  • Identify gaps between current and future state of business processes and help prioritize opportunities to improve processes through the Business Capability Matrix.
  • Lead and facilitate business user meetings to gather process information for sound system solutions.
  • Collaborate with the development team during the development phase to meet business needs.
  • Help business teams with reporting requirements, working in conjunction with the data warehouse team.
  • Conduct QA validations and lead User Acceptance Testing (UAT) tests.
  • Support, assist, and train users on new modified system configurations, highlighting the impact on business processes.
  • Maintain IT business system integrity and application notes, system upgrades, changes, and user updates.
  • Work closely with our onsite team, offshore team, managers, and executives to ensure the release of high-quality solutions.
  • Follow the Intuitive change management process and analyze the impact of changes to the corporate application landscape.
  • Act as a Senior BA and guide and mentor team members in providing best solutions and peer review and advice on areas of improvement.

Requirements:

  • Bachelor's degree in engineering or equivalent experience.
  • Minimum 8 years of experience working on the Salesforce platform with Business Analyst experience in full-cycle implementation as well as in support projects.
  • Strong experience with Salesforce project implementations (Sales Cloud or Service Cloud) including integrations with ERP and third-party applications.
  • Hands-on experience with configuration of new and existing Salesforce.com features, including user management, roles/profiles, Permission Sets, custom objects, new page layouts, custom fields, formula fields, validations, workflow rules, email templates, Process Builder, Flows, Lightning Pages, Custom Metadata Types, Custom Settings, Managed Packages, etc.
  • Experience working with business end-users, gathering requirements, and building detailed functional design specifications.
  • AppExchange packages experience is preferred.
  • Salesforce Certifications of Admin, AppBuilder preferred.
  • Ability to guide team members and mentor them as needed.
  • Ability to work with minimum supervision or guidance.
  • Ability to work in a team environment, effectively interacting with others.
  • Ability to multi-task and perform effectively in a fast-paced environment.
  • Able to work independently and consider cross-functional and downstream impacts with close attention to detail.
  • Excellent verbal and written communication skills.

About Intuitive Surgical:

Intuitive Surgical is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information, or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Shift: Day
Travel: 10% of the time

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