Salesforce System Business Analyst

2 weeks ago


Bengaluru, Karnataka, India ATS Automation Full time
Job Summary

This role serves as the primary liaison between the ATS global IT group and other ATS divisions/departments utilizing software information systems or data related to CRM and Field Service activities.

Key Responsibilities
  • Provide operational support to system or data users, participating in the planning, design, development, and deployment of information systems projects.
  • Coordinate activities between IT management, business system users, and information systems developers (internal and external).
Required Profile

Education: Any Diploma/Graduate computer science, or equivalent.

Certifications such as ITIL, PMP, CBAP or Salesforce/Oracle Certified CRM admin

Experience: 5+ years of Salesforce admin/developer/analyst experience

5+ years as a Business Systems Analyst (BSA)

Desired Skills
  • Proven experience working with Salesforce Sales Cloud, Marketing Cloud & Service Cloud products.
  • Working knowledge of Salesforce Lightning components, configuration, object relationships, app management & administration.
  • Proven experience managing ticket/support queues & SLAs, combined with excellent customer service skills.
  • Proven experience with business and technical requirements analysis, business process modeling and data modeling.
  • Proven experience with troubleshooting principles, methodologies, and issue resolution techniques.
  • Proven experience in the design, development, and implementation of software systems, both on-premises and cloud-based.
  • Working technical knowledge of scripting languages and automation (RPA) are an asset.
  • Ability to apply statistical and other research methods into systems issues and products as required.
About ATS

ATS is an industry-leading automation solutions provider to many of the world's most successful companies. ATS uses its extensive knowledge base and global capabilities in custom automation, repeat automation, automation products and value-added services, including pre-automation and after-sales services, to address the sophisticated manufacturing automation systems and service needs of multinational customers in markets such as life sciences, food & beverage, transportation, consumer products, and energy.



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