Salesforce System Business Analyst
2 weeks ago
This role serves as the primary liaison between the ATS global IT group and other ATS divisions/departments utilizing software information systems or data related to CRM and Field Service activities.
Key Responsibilities- Provide operational support to system or data users, participating in the planning, design, development, and deployment of information systems projects.
- Coordinate activities between IT management, business system users, and information systems developers (internal and external).
Education: Any Diploma/Graduate in Computer Science or equivalent.
Certifications such as ITIL, PMP, CBAP or Salesforce/Oracle Certified CRM admin.
Experience: 5+ years of Salesforce admin/developer/analyst experience and 5+ years as a Business Systems Analyst (BSA).
Desired Skills- Proven experience working with Salesforce Sales Cloud, Marketing Cloud & Service Cloud products.
- Working knowledge of Salesforce Lightning components, configuration, object relationships, app management & administration.
- Proven experience managing ticket/support queues & SLAs, combined with excellent customer service skills.
- Proven experience with business and technical requirements analysis, business process modeling, and data modeling.
- Proven experience with troubleshooting principles, methodologies, and issue resolution techniques.
- Proven experience in the design, development, and implementation of software systems, both on-premises and cloud-based.
- Working technical knowledge of scripting languages and automation (RPA) is an asset.
- Ability to apply statistical and other research methods into systems issues and products as required.
ATS is an industry-leading automation solutions provider to many of the world's most successful companies. ATS uses its extensive knowledge base and global capabilities in custom automation, repeat automation, automation products, and value-added services to address the sophisticated manufacturing automation systems and service needs of multinational customers in various markets.
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