Salesforce System Business Analyst
2 weeks ago
This role serves as the primary liaison between the ATS global IT group and other ATS divisions/departments utilizing software information systems or data related to CRM and Field Service activities.
Key Responsibilities- Provide operational support to system or data users and participate in the planning, design, development, and deployment of information systems projects.
- Coordinate activities between IT management, business system users, and information systems developers (internal and external).
Education: Diploma/Graduate in Computer Science or equivalent.
Certifications such as ITIL, PMP, CBAP, or Salesforce/Oracle Certified CRM Admin are preferred.
Experience: 5+ years of Salesforce admin/developer/analyst experience and 5+ years as a Business Systems Analyst.
Required Skills:
- Proven experience working with Salesforce Sales Cloud, Marketing Cloud, and Service Cloud products.
- Working knowledge of Salesforce Lightning components, configuration, object relationships, app management, and administration.
- Proven experience managing ticket/support queues and SLAs, combined with excellent customer service skills.
- Proven experience with business and technical requirements analysis, business process modeling, and data modeling.
- Proven experience with troubleshooting principles, methodologies, and issue resolution techniques.
- Proven experience in the design, development, and implementation of software systems, both on-premises and cloud-based.
- Working technical knowledge of scripting languages and automation (RPA) is an asset.
- Ability to apply statistical and other research methods into systems issues and products as required.
ATS is an industry-leading automation solutions provider to many successful companies worldwide. ATS uses its extensive knowledge base and global capabilities to address the sophisticated manufacturing automation systems and service needs of multinational customers. Founded in 1978, ATS employs over 6,000 people at more than 50 manufacturing facilities and over 75 offices globally.
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