Salesforce Business Process Analyst
1 month ago
About the Role
We are seeking a skilled Salesforce Functional Business Analyst to join our team at Evoke HR Solutions.
Key Responsibilities
Business Analysis
- Collaborate with business stakeholders to gather and analyze business requirements.
- Elicit, document, and validate functional and non-functional requirements.
- Create detailed functional specifications and user stories.
Salesforce Configuration
- Configure Salesforce Sales Cloud, Service Cloud, and Experience Cloud to meet business needs.
- Design and implement custom workflows, validation rules, and process builders.
- Create custom objects, fields, page layouts, and record types.
Integration
- Understand and work with integration patterns to integrate Salesforce with other systems.
- Collaborate with technical teams to ensure seamless data integration and system synchronization.
Testing and Deployment
- Develop test cases and test scripts to ensure quality and functionality.
- Participate in system testing, user acceptance testing, and deployment activities.
- Stay updated with Salesforce releases and implement new features as needed.
Support and Maintenance
- Provide ongoing support and maintenance for Salesforce applications.
- Troubleshoot issues and resolve problems efficiently.
Required Skills and Experience
- Salesforce Administrator, App Builder, and Salesforce Business Analyst certifications.
- Strong understanding of the Banking and Insurance domains.
- Proficiency in Salesforce configuration and customization.
- Knowledge of Apex programming (nice to have).
- Experience with Salesforce Lightning and its components.
- Familiarity with Salesforce Flows, Email Templates, Omni Scripts, and Flex Cards.
Soft Skills
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Ability to work independently and as part of a team.
Preferred Qualifications
- Financial Services Cloud, Service Cloud, or Sales Cloud certifications.
- Experience with Jira and Confluence.
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