Salesforce Business Solutions Analyst
7 days ago
About the Role
We are seeking a highly skilled and experienced Salesforce Business Solutions Analyst to join our team.
As a Salesforce Business Solutions Analyst, you will play a crucial role in analyzing business requirements, designing and implementing Salesforce solutions, and ensuring seamless integration with existing systems.
Key Responsibilities:
- Business Analysis: Collaborate with business stakeholders to gather and analyze business requirements. Elicit, document, and validate functional and non-functional requirements. Create detailed functional specifications and user stories.
- Salesforce Configuration: Configure Salesforce Sales Cloud, Service Cloud, and Experience Cloud to meet business needs. Design and implement custom workflows, validation rules, and process builders. Create custom objects, fields, page layouts, and record types.
- Integration: Understand and work with integration patterns (peer-to-peer or middleware) to integrate Salesforce with other systems. Collaborate with technical teams to ensure seamless data integration and system synchronization.
- Testing and Deployment: Develop test cases and test scripts to ensure quality and functionality. Participate in system testing, user acceptance testing, and deployment activities. Stay updated with Salesforce releases and implement new features as needed.
- Support and Maintenance: Provide ongoing support and maintenance for Salesforce applications. Troubleshoot issues and resolve problems efficiently.
Required Skills and Experience:
- Salesforce Certifications: Salesforce Administrator, App Builder, and Salesforce Business Analyst certifications.
- Domain Expertise: Strong understanding of the Banking and Insurance domains.
- Technical Skills:
- Proficiency in Salesforce configuration and customization.
- Knowledge of Apex programming (nice to have).
- Experience with Salesforce Lightning and its components (Lightning Web Components, Aura Components).
- Familiarity with Salesforce Flows, Email Templates, Omni Scripts, and Flex Cards.
- Understanding of Salesforce release cycles and new features.
- Soft Skills:
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Ability to work independently and as part of a team.
Estimated Salary: $120,000 - $150,000 per year
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