Salesforce Business Analyst
3 days ago
Job Overview
Burgeon IT Services is seeking an experienced Salesforce Functional Business Analyst to join our team. This role involves working on complex sales cloud, service cloud and experience cloud projects.
Key Responsibilities:
- Collaborate with cross-functional teams to identify business requirements and develop functional specifications.
- Develop and maintain relationships with stakeholders to ensure alignment and effective communication.
- Analyze business processes and identify areas for improvement using Salesforce products.
- Design, develop, and implement solutions that meet business needs.
- Work closely with developers to ensure seamless integration and testing of developed solutions.
- Maintain accurate records of project progress, issues, and resolutions.
Requirements:
- Minimum 10+ years of total experience in Salesforce administration, development, or business analysis.
- Proven experience in banking domain knowledge, insurance domain knowledge, and/or mortgage experience.
- Strong understanding of Salesforce release cycles, recent release features, flows, email templates, omni scripts, and flex cards.
- Awareness of enterprise integration, deployment, and delivery processes.
- Knowledge of Jira and Confluence.
- Desirable certifications: Financial Services Cloud, Service Cloud, Sales Cloud.
What We Offer:
- A competitive salary of ₹18,00,000 - ₹22,00,000 per annum based on experience.
- Ongoing training and professional development opportunities.
- A dynamic and supportive work environment.
- Opportunities for growth and advancement within the company.
About Burgeon IT Services:
We are a leading provider of IT services, dedicated to delivering innovative solutions to our clients. Our team is passionate about leveraging technology to drive business success.
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