**Senior Salesforce Business Solutions Analyst**

3 weeks ago


Bengaluru, Karnataka, India Informica Solutions Full time
Job Description

We are seeking a highly skilled Salesforce Business Analyst to join our team at Informica Solutions.

As a Salesforce Business Analyst, you will be responsible for analyzing real-time and historical data on operational performance and customer experience. You will generate and modify user dashboards, partner with development and testing teams to create effective tools, and coordinate with Salesforce administration and development teams to ensure technical delivery.

Key responsibilities include:

  • Identifying and driving continuous improvements in the CRM technology to improve cost, quality, turnaround time, and customer effort.
  • Participating in all aspects of CRM changes, including requirements, design, user testing, and agile sprints.
  • Translating business requirements into functional and technical requirements and test scripts.

Preferred qualifications include:

  • Strong business analysis and functional experience, including requirements gathering and creating/deploying solutions to end users.
  • Understanding of business requirements and ability to translate them into functional and technical requirements.
  • Excellent communication skills, both oral and written, with experience in directly interacting with clients.

We are looking for a motivated and experienced professional to join our team and contribute to the success of Informica Solutions. If you have the skills and passion for Salesforce business analysis, we encourage you to apply for this exciting opportunity.



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