Assistant Manager
1 month ago
Job Summary:
The Assistant Manager will be responsible for ensuring the smooth operation of the outlet, maintaining the highest levels of service and guest satisfaction, and driving financial targets. This role requires a strong leader with excellent knowledge in Food & Beverage, including bar operations, and computer literacy.
Key Responsibilities:
- Ensure correct grooming standards are followed at all times.
- Responsible for the smooth operation of the outlet.
- Follow up on all financials, LQA Forbes, and TrustYou targets.
- Aware of daily, monthly, and yearly financial targets.
- Actively contributes towards the achievement of financial targets.
- All issues and negative guest feedback need to be properly reported on the Glitch system.
- Following up on opening and closing checklists of banquets.
- Maintains the HACCP & FIFO standards as required by the regional governing body.
- Handle financial procedures according to guidelines set by the finance department.
- Responsible for linking all facets of service, cuisine, and entertainment.
- Assume the responsibility of daily operations.
- Handles security incidents, guest complaints with confidence and in a professional manner, and reports it timely manner to the direct supervisor.
- Assist daily briefings for all staff prior to commencement of shift.
- Should be creative, confident, and prepared to think outside of the box.
- Following the personal development plan set by the direct supervisor.
- Ensure the operational inventory is always accounted for and in immaculate condition.
- Ensure the outlet is maintained at the highest levels.
- Create opportunities for upselling products.
- Develop the direct team to strive for excellence.
- Inspires heartists to create a flow of new and improved ideas.
- Follow Hotel Evacuation Policy in case of an Emergency.
- Ensure awareness and delivers the optimum levels of service and guest satisfaction.
- Establish and maintain effective communication across all divisions.
- Lead by example through a passionate, hands-on approach.
- Assist with collecting information for the monthly P&L review.
Qualifications:
- 23 years of experience as a leader, preferably in a fast-paced luxury property.
- Excellent knowledge in Food & Beverage, including bar operations.
- Computer literacy, an added advantage, and previous use and mastery of point-of-sale systems required.
- Ability to focus attention on guest needs, remaining calm and courteous at all times.
- Service-focused personality with strong interpersonal and problem-solving abilities.
- Ability to work well under pressure in a fast-paced environment.
- Ability to work cohesively and collaboratively as part of a team.
Remote Work: No
Employment Type: Full-time
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