Assistant Manager

1 month ago


Udaipur, Rajasthan, India AccorHotel Full time

Job Summary:

The Assistant Manager will be responsible for ensuring the smooth operation of the outlet, maintaining the highest levels of service and guest satisfaction, and driving financial targets. This role requires a strong leader with excellent knowledge in Food & Beverage, including bar operations, and computer literacy.

Key Responsibilities:

  • Ensure correct grooming standards are followed at all times.
  • Responsible for the smooth operation of the outlet.
  • Follow up on all financials, LQA Forbes, and TrustYou targets.
  • Aware of daily, monthly, and yearly financial targets.
  • Actively contributes towards the achievement of financial targets.
  • All issues and negative guest feedback need to be properly reported on the Glitch system.
  • Following up on opening and closing checklists of banquets.
  • Maintains the HACCP & FIFO standards as required by the regional governing body.
  • Handle financial procedures according to guidelines set by the finance department.
  • Responsible for linking all facets of service, cuisine, and entertainment.
  • Assume the responsibility of daily operations.
  • Handles security incidents, guest complaints with confidence and in a professional manner, and reports it timely manner to the direct supervisor.
  • Assist daily briefings for all staff prior to commencement of shift.
  • Should be creative, confident, and prepared to think outside of the box.
  • Following the personal development plan set by the direct supervisor.
  • Ensure the operational inventory is always accounted for and in immaculate condition.
  • Ensure the outlet is maintained at the highest levels.
  • Create opportunities for upselling products.
  • Develop the direct team to strive for excellence.
  • Inspires heartists to create a flow of new and improved ideas.
  • Follow Hotel Evacuation Policy in case of an Emergency.
  • Ensure awareness and delivers the optimum levels of service and guest satisfaction.
  • Establish and maintain effective communication across all divisions.
  • Lead by example through a passionate, hands-on approach.
  • Assist with collecting information for the monthly P&L review.

Qualifications:

  • 23 years of experience as a leader, preferably in a fast-paced luxury property.
  • Excellent knowledge in Food & Beverage, including bar operations.
  • Computer literacy, an added advantage, and previous use and mastery of point-of-sale systems required.
  • Ability to focus attention on guest needs, remaining calm and courteous at all times.
  • Service-focused personality with strong interpersonal and problem-solving abilities.
  • Ability to work well under pressure in a fast-paced environment.
  • Ability to work cohesively and collaboratively as part of a team.

Remote Work: No

Employment Type: Full-time


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