Butler Service Manager Assistant
4 weeks ago
Job Summary
As the Assistant Manager-Butlers at Raffles Udaipur, you will play a pivotal role in ensuring the smooth operation of our esteemed Butler Services department. This position demands exceptional leadership skills, a keen eye for detail, and an unwavering commitment to delivering exceptional guest experiences.
Key Responsibilities
- Supervise Butler Supervisors and Butlers:
Provide guidance and mentorship to Butler Supervisors and Butlers on duty, ensuring they are equipped to deliver unparalleled service to our discerning guests.
- Maintain Quality and Consistency:
Oversee the maintenance of the highest standards of service quality, consistency, and guest satisfaction, driving continuous improvement through targeted training and feedback.
- Guest Interaction and Trust:
Foster strong relationships with guests, driving guest interaction, and increasing the Trust score of the property, while ensuring seamless communication with other hotel departments.
- Team Management:
Provide department orientation and training, monitor team members' appearance, attitude, and professionalism, motivating and inspiring a high-performance team.
- Other Responsibilities:
Maintain complete knowledge of all food & beverage services, outlets, and hotel services/features, being fully conversant with hotel fire & life safety/emergency procedures, and report for duty on time, wearing clean and complete uniform at all times.
Requirements
- Diploma in Tourism / Hospitality Management
- Minimum 2 years of relevant experience in a similar capacity
- Excellent reading, writing, and oral proficiency in English language
- Ability to speak other languages and basic understanding of local languages will be an advantage
- Good working knowledge of MS Excel, Word, & PowerPoint
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