Butler Department Supervisor
4 weeks ago
Butler Department Supervisor
The Butler Department Supervisor is responsible for overseeing the day-to-day operations of the Butler department. This includes directing and supervising staff, promoting a positive work culture, and ensuring that the department's core values are upheld.
Key Responsibilities
- Manages and supervises all tasks of staff members.
- Directs the work assignment of supervisory and non-supervisory personnel.
- Ensures residents receive prompt and courteous service.
- Communicates with other operating departments to ensure seamless operations.
- Schedules and performs routine inspections of butler areas.
- Inspects resident rooms and pantries to ensure amenities and preferences are met.
- Appraises staff appearance, discipline, and efficiency.
- Ensures consumption of resident supplies is under control.
- Assists in monitoring and controlling relevant procedures.
- Performs related duties and special projects assigned.
- Ensures Butlers deliver exceptional service.
- Ensures up-selling is optimized.
- Ensures staff receive appreciation and recognition.
- Ensures team adherence to core values and brand dimension.
- Ensures repeat residents are greeted and profiles are updated.
- Ensures long-staying residents receive special attention.
- Ensures clear communication between team and Director of Rooms.
- Ensures Director of Rooms is aware of tasks and assignments.
- Conducts regular trainings and role-plays.
Remote Work :
No
Employment Type :
Full-time
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