Experienced Butler Manager

4 weeks ago


Udaipur, Rajasthan, India Accor Full time

Raffles Udaipur seeks an exceptional Butler Manager to lead our Front Office and Butler team, delivering unparalleled service to our discerning guests.

Main Responsibilities
  • Oversee daily Front Office and Butler operations, ensuring seamless guest experiences.
  • Supervise and mentor a team of Butlers and Front Office staff, fostering a culture of excellence and teamwork.
  • Maintain highest standards of service quality, adhering to Raffles' luxury hospitality standards.
  • Ensure effective communication with other departments, including Housekeeping, Engineering, and Food & Beverage.
  • Monitor and control guest preferences, amenities, and services, guaranteeing a personalized experience.
  • Appraise staff performance, providing constructive feedback and coaching to enhance skills and efficiency.
  • Develop and implement training programs to enhance team knowledge and skills.
  • Collaborate with the Finance and Director of Rooms to prepare and manage the department's budget and P&L.
  • Conduct regular property tours and inspections to identify areas for improvement and ensure guest satisfaction.
  • Ensure all staff adhere to Raffles' policies and procedures, including OH&S guidelines.
Key Qualifications
  • 3+ years of experience in a similar capacity in a luxury hotel environment, with a minimum of 5 years overall experience.
  • Excellent reading, writing, and oral proficiency in English, with the ability to communicate effectively with guests and staff.
  • Good working knowledge of MS Excel, Word, and PowerPoint.
  • Degree in Tourism and Hospitality Management or a related field.
About Accor

At Accor, we are committed to delivering exceptional experiences to our guests. If you are passionate about luxury hospitality and strive for excellence, we invite you to join our team and make a difference in the lives of our guests.



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