Butler Management Position
3 weeks ago
Job Summary:
We are seeking a highly skilled and experienced Butler Manager to join our team at Raffles Udaipur. As a Butler Manager, you will be responsible for overseeing the day-to-day operations of the Front Office and Butler team, ensuring that our guests receive exceptional personalized service.
Responsibilities:
- Supervise and manage the Front Office and Butler team
- Ensure that all guests receive exceptional personalized service
- Oversee the operation of the Front Office and Butler team, including the management of staff, inventory, and supplies
- Develop and implement strategies to improve guest satisfaction and loyalty
- Collaborate with other departments to ensure seamless service delivery
- Monitor and control expenses, including labor, inventory, and supplies
- Ensure compliance with company policies and procedures
- Provide training and development opportunities for team members
- Conduct performance evaluations and make recommendations for promotions or disciplinary action
- Manage guest complaints and resolve issues in a timely and professional manner
Requirements:
- Minimum 5 years of experience in a similar role, preferably in a luxury hotel environment
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Strong problem-solving and analytical skills
- Ability to multitask and prioritize tasks effectively
- Knowledge of hospitality industry standards and best practices
- Ability to work in a fast-paced environment and adapt to changing circumstances
- Knowledge of MS Excel, Word, and PowerPoint
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