Butler Services Manager
2 weeks ago
Job Purpose:
The Butler Services Manager is responsible for the supervision of the smooth and efficient daily operation of the Butler Services, ensuring that all guests and visitors receive an optimum level of service and care at all times.
Key Interactions:
Internally:
- Catering Sales
- Engineering
- Finance
- F&B
- Housekeeping
- IT
- Kitchen
- Purchasing
- Reservations
- Sales & Marketing
- Security
- Talent & Culture
Externally:
- Guests
- Visitors
- Suppliers
- Vendors
Primary Responsibilities:
The Butler Services Manager will:
- Supervise Butler Supervisors and Butlers on duty
- Maintain the quality and consistency of standard and train the Butlers on improvement areas
- Concentrate supervision on Floor Butlers, Reception Butler, Private Dining Butler, and Butler Hotline
- Increase guest interaction and drive the Trust you score of the property
- Assist the Head Butler in achieving the KPI of the department
- Ensure that all suites and rooms blocked for arrival are prepared on time prior to guest arrival
- Pull all Butlers to compile and record guest preferences, likes, and dislikes, and track it in preference sheets
- Ensure through effective supervision that all services offered are always available and provide alternatives
- Coordinate activities with other hotel departments to facilitate increased levels of communication and guest satisfaction
- Responsible for promoting hotel facilities, services, and products to the targeted guest group
- Assist the Head Butler in resolving any issues
- Meet and welcome most of the guests personally
- Interact with guests as much as possible to ascertain preferences, dislikes, and overall experiences at Raffles Udaipur
- Regularly inspect the quality of service provided by all Butlers and ensure that all services are delivered according to standard
- Share with the Head Butler any complaints, guest comments, and problems
- Take appropriate action to resolve guests' complaints (Housekeeping, Butlers, Front Desk, Concierge, and Laundry)
- Assist the Front Office Department, Housekeeping Department, and Food & Beverage Department for any basic requests to give quick and responsive service to the guests
- Maintain appropriate knowledge about local area events happening in Udaipur & around the world
- Supervise Butler pantries
- Check on the in-room dining, reception, and concierge stock flow
- Assist the Head Butler for Operating Equipment inventory
- Check Butlers' grooming in accordance with hotel standards
- Work closely with Housekeeping to ensure correct room status at all times
- Handle any DND room within 24 hours
- Log security incidents and accidents in accordance with hotel policies and procedures
- Ensure all guests are being treated in an efficient and courteous manner, and all Raffles & Accor standards are being applied
- Support the implementation of Raffles core values
Team Management:
The Butler Services Manager will:
- Provide department orientation and training of the hotel service standards, procedures, and programs
- Constantly monitor team members' appearance, attitude, and degree of professionalism
- Motivate and provide a work environment that brings out the best in team members
Other Responsibilities:
The Butler Services Manager will:
- Maintain complete knowledge of all food & beverage services, outlets, and hotel services/features
- Be fully conversant with hotel fire & life safety/emergency procedures
- Attend all briefings, meetings, and trainings as assigned by management
- Report for duty on time, wearing clean and complete uniform at all times
- Maintain a high standard of personal appearance and hygiene at all times
- Perform other reasonable duties assigned by the Management of the Hotel
Qualifications:
- Diploma in Tourism/Hospitality Management
- Minimum 2 years of relevant experience in a similar capacity
- Excellent reading, writing, and oral proficiency in English language
- Ability to speak other languages and basic understanding of local languages will be an advantage
- Good working knowledge of MS Excel, Word, and PowerPoint
Remote Work:
No
Employment Type:
Full-time
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