Treasures Relationship Manager
1 month ago
Business Function
As a leading bank in Asia, DBS Consumer Banking Group is uniquely positioned to help our customers achieve their goals and aspirations. Our comprehensive range of financial solutions, including deposits, investments, insurance, mortgages, credit cards, and personal loans, are designed to meet the diverse needs of our customers at every life stage.
Job Purpose:
• Acquire new clients through e-boarding of provided leads and nurture relationships to build up assets under management in a steady and sustainable manner.
• Establish the Virtual Relationship Channel as a major revenue contributor by effectively engaging with clients through multiple communication channels.
• Ensure a balanced product mix and increase penetration of existing customers to deepen wallet share.
• Drive and deliver a significant improvement in customer satisfaction scores through timely engagement and resolution of client inquiries.
• Empower DBS IN clients to leverage value delivery channels, improving transaction efficiency and effectiveness.
Required Experience:
• Minimum of 3-4 years of experience in a 24x7 contact center environment, back-office processing, banking, or financial services industry.
• Willingness to work in rotational shifts and experience in moving between multiple screens and systems while entering data.
• Ability to handle difficult customer conversations while simultaneously entering data on different screens.
Education / Preferred Qualifications:
• Minimum qualification of a Graduate. Professional certification or courses in financial services or e-commerce would be an added advantage.
Work Relationship:
• Direct reporting to Team Lead-Virtual Banking.
• Collaboration with peers within the team, centre, and other support and business units.
• Management of clients and prospects for acquisition, handling query or complaint resolution, and entrenching client relationships.
• Close interaction with Regional/Cluster teams and Operations to ensure consistent delivery of service standards.
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