Treasures Account Manager

2 weeks ago


Mumbai, Maharashtra, India DBS Bank Full time

Business Overview


DBS Consumer Banking Group is driven to help our customers achieve their goals and aspirations. As the leading bank in Asia, we offer a wide range of financial solutions, including deposits, investments, insurance, mortgages, credit cards, and personal loans.


Job Responsibilities


We are seeking a skilled and motivated individual to join our team as a Treasures Relationship Manager. Key responsibilities include:



  • Acquiring clients through e-boarding of provided leads and nurturing relationships for AUM growth.
  • Establishing the Virtual Relationship Channel as a major revenue contributor through effective engagement with clients via multiple communication channels.
  • Ensuring the right balance of product mix and promoting increased penetration of existing customers to deepen wallet share.
  • Driving and delivering radical improvements in customer satisfaction scores through timely engagement and redressal of client enquiries.
  • Empowering DBS IN clients to leverage value delivery channels for enhanced transaction efficiency and effectiveness.

Requirements


Applicants should possess a minimum of 3-4 years of experience in a 24x7 contact center environment or a related field. They should be willing to work in rotational shifts and be proficient in moving between multiple screens and systems while entering data. Experience in handling difficult customer conversations while entering data on different screens is also essential.


Education and Qualifications


A minimum qualification of a Graduate is required. Professional certification or courses in financial services or e-commerce are desirable.


Work Relationships


As a Treasures Relationship Manager, you will report directly to the Team Lead - Virtual Banking. You will work closely with peers within the team, center, and other support and business units to manage clients and prospects for acquisition, handle query or complaint resolution, and entrench client relationships.


Additional Information


Candidates should be able to work effectively in a fast-paced environment and demonstrate strong communication and interpersonal skills. If you are a motivated and customer-focused individual looking to grow your career in financial services, please apply for this exciting opportunity.



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