Treasures Service Relationship Manager
1 month ago
Job Purpose
Deliver exceptional customer experiences and drive business growth through effective service delivery and relationship management.
Key Responsibilities
- Ensure timely resolution of client escalations and maintain a high level of client satisfaction.
- Develop and implement service strategies to increase client interactions and improve service standards.
- Manage and maintain relationships with high-value clients, ensuring their needs are met and exceeded.
- Collaborate with cross-functional teams to drive business growth and improve service efficiency.
- Monitor and report on key performance indicators to ensure service excellence.
Requirements
- Minimum 10 years of front-line client experience with a leading bank or financial institution.
- Graduate/Postgraduate degree.
- Strong knowledge of banking terminologies, branch banking processes, and digital banking.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
Preferred Qualifications
- Experience in service management, customer experience, or business development.
- Knowledge of CRM applications and MS Office.
Work Environment
DBS Bank is a leading financial institution in Asia, and this role will be based in our headquarters.
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