Treasures Service Relationship Manager

1 month ago


Mumbai, Maharashtra, India DBS Bank Full time

Job Purpose

Deliver exceptional customer experiences and drive business growth through effective service delivery and relationship management.

Key Responsibilities

  • Ensure timely resolution of client escalations and maintain a high level of client satisfaction.
  • Develop and implement service strategies to increase client interactions and improve service standards.
  • Manage and maintain relationships with high-value clients, ensuring their needs are met and exceeded.
  • Collaborate with cross-functional teams to drive business growth and improve service efficiency.
  • Monitor and report on key performance indicators to ensure service excellence.

Requirements

  • Minimum 10 years of front-line client experience with a leading bank or financial institution.
  • Graduate/Postgraduate degree.
  • Strong knowledge of banking terminologies, branch banking processes, and digital banking.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.

Preferred Qualifications

  • Experience in service management, customer experience, or business development.
  • Knowledge of CRM applications and MS Office.

Work Environment

DBS Bank is a leading financial institution in Asia, and this role will be based in our headquarters.



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