Strategic Business Operations Specialist
8 hours ago
We are seeking an experienced Strategic Business Operations Specialist to join our team at Energy Exemplar. As a Global Customer Success Administration Manager, you will play a crucial role in driving customer adoption, renewal, and expansion by leading and developing a team of Customer Success Administrators.
Primary Responsibilities:
- Develop and implement global customer success business operations plans, scorecards, and reports.
- Establish and track key metrics and performance indicators (KPIs) to assess the effectiveness of the Customer Success Administrators.
- Collaborate closely with senior stakeholders to drive alignment and strategic initiatives.
- Monitor, assess, and report on risks and account health to provide proactive insights for customer success.
Requirements:
- 7+ years of experience in Sales Operations and Administration.
- Proven leadership experience with the ability to establish and build teams and processes from the ground up.
- Must have experience working in a global environment.
- Hands-on experience managing commercial contracts.
- Estimated Salary: $180,000 - $220,000 per annum.
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