Strategic Business Operations Specialist

8 hours ago


Mumbai, Maharashtra, India Energy Exemplar Full time
Business Operations Role

We are seeking an experienced Strategic Business Operations Specialist to join our team at Energy Exemplar. As a Global Customer Success Administration Manager, you will play a crucial role in driving customer adoption, renewal, and expansion by leading and developing a team of Customer Success Administrators.

Primary Responsibilities:

  • Develop and implement global customer success business operations plans, scorecards, and reports.
  • Establish and track key metrics and performance indicators (KPIs) to assess the effectiveness of the Customer Success Administrators.
  • Collaborate closely with senior stakeholders to drive alignment and strategic initiatives.
  • Monitor, assess, and report on risks and account health to provide proactive insights for customer success.

Requirements:

  • 7+ years of experience in Sales Operations and Administration.
  • Proven leadership experience with the ability to establish and build teams and processes from the ground up.
  • Must have experience working in a global environment.
  • Hands-on experience managing commercial contracts.
  • Estimated Salary: $180,000 - $220,000 per annum.


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