Client Success Business Partner
1 week ago
Client Success is about building strong, long-lasting relationships with our clients. As a Client Success Team member, you will be responsible for ensuring our clients receive the best possible service. You will work closely with our clients to understand their needs and develop solutions to meet those needs.
Responsibilities:
• Serve as the main point of contact for assigned clients, building strong relationships and understanding their specific needs.
• Conduct regular check-ins and meetings to understand their background verification needs and provide updates on services.
• Proactively identify opportunities to expand services and upsell to existing clients based on their requirements.
• Collaborate with our operations team to oversee the implementation and execution of background verification projects for clients.
• Monitor project timelines, deliverables, and quality to ensure client expectations are met or exceeded.
• Develop and execute client success strategies to enhance client satisfaction, retention, and overall success.
• Conduct regular business reviews with clients, presenting key metrics, insights, and recommendations for improvement.
• Identify and address any potential risks or issues that may impact client satisfaction and take proactive measures to mitigate them.
• Respond to client inquiries, concerns, and escalations promptly and effectively, providing appropriate solutions and ensuring client satisfaction.
Requirements:
• Bachelor's degree in business, human resources, or a related field (or equivalent experience).
• Proven experience in a client success or account management role, preferably in a background verification or HR-related industry.
• Strong understanding of background verification processes and compliance requirements is highly desirable.
• Excellent communication and interpersonal skills, with the ability to build rapport and influence clients.
• Strong problem-solving and conflict resolution skills, with the ability to handle client issues professionally and efficiently.
• Ability to manage multiple clients and projects simultaneously, while maintaining attention to detail and meeting deadlines.
• Proficiency in using CRM software and other relevant tools for account management and client engagement.
• Results-driven mindset with a focus on client satisfaction and business growth.
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