Client Success Strategic Partner

3 weeks ago


Chennai, Tamil Nadu, India Verifitech Services - India Full time

Client Success Strategic Partner



We seek a highly skilled and experienced Client Success Strategic Partner to join our team at Verifitech Services - India. As a key member of our Client Success team, you will be responsible for developing and maintaining strong relationships with our clients, ensuring their overall success and satisfaction.



Key Responsibilities


  • Client Relationship Management: Develop and execute a client-centric strategy to drive business growth and customer satisfaction.
  • Customer Success Strategy: Collaborate with cross-functional teams to create and implement customer success strategies that align with our business objectives.
  • Onboarding and Implementation: Oversee the onboarding process for new clients, ensuring a seamless and efficient implementation of our products and services.
  • Product Adoption and Training: Drive product adoption among clients by providing training and educational resources, proactively addressing any usage barriers.
  • Customer Support: Collaborate with the support team to address client inquiries and resolve any issues or concerns promptly.
  • Renewals and Upsells: Monitor client satisfaction and identify opportunities for upselling and cross-selling additional products and services.
  • Customer Feedback and Advocacy: Collect feedback from clients to gain insights into their experiences and needs, advocating for their requirements internally.
  • Metrics and Reporting: Track and analyze key performance indicators (KPIs) related to customer success, presenting regular reports to the management team.
  • Industry and Market Knowledge: Stay up-to-date with industry trends, market changes, and competitor activities to enhance our client success strategy.


About Us



Verifitech Services - India is a leading provider of innovative solutions, dedicated to delivering exceptional results for our clients. We are passionate about building long-lasting relationships and fostering a culture of excellence.



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