Client Success Team Lead
3 weeks ago
About the Role
We are seeking a highly skilled Client Success Team Lead to join our team at Verifitech Services - India. As a member of our Client Success Team, you will play a critical role in ensuring the success and satisfaction of our valued clients.
Your Key Responsibilities
- Lead and manage a team of client success professionals to achieve business objectives and maintain high client satisfaction.
- Build and maintain strong relationships with key clients, serving as their primary point of contact and trusted advisor.
- Develop and implement a customer success strategy aligned with the company's goals, focusing on maximizing customer retention and satisfaction.
- Analyze client data and metrics to identify trends, insights, and areas for improvement, and leverage these findings to optimize customer success initiatives.
- Collaborate with sales teams to drive customer onboarding and ensure a smooth handoff from the sales process to the customer success phase.
- Work closely with product management and development teams to communicate client feedback, identify product enhancements, and drive continuous improvement.
Requirements
- Bachelor's degree.
- Proven experience in a client success or account management role, preferably in a B2B SaaS or technology environment.
- Strong leadership and team management skills, with the ability to motivate and inspire a team to achieve targets and objectives.
- Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients and internal stakeholders.
- Strategic mindset, with the ability to analyze data, identify trends, and develop customer success strategies.
- Strong problem-solving and decision-making abilities, with a focus on providing solutions and ensuring customer satisfaction.
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