Client Success Team Representative

4 weeks ago


Chennai, Tamil Nadu, India Verifitech Services - India Full time

Job Title:

Client Success Team Representative

Job Summary:

We are seeking a Client Success Team Representative to join our team at Verifitech Services - India. As a Client Success Team Representative, you will play a crucial role in ensuring the satisfaction and success of our clients.

Key Responsibilities:

  1. Develop and maintain strong relationships with clients by understanding their unique requirements and providing exceptional service.

  2. Serve as the main point of contact for assigned clients, promptly responding to inquiries, concerns, and requests.

  3. Conduct regular check-ins with clients to assess their satisfaction and identify opportunities for improvement.

  4. Collaborate with cross-functional teams to address client issues, coordinate resolutions, and manage expectations.

  5. Manage the end-to-end process of background verification projects, ensuring timely completion and accuracy of results.

  6. Identify opportunities to expand services and upsell additional background verification solutions to existing clients.

  7. Proactively address client concerns and act as a trusted advisor to foster long-term partnerships.

Requirements:

  • Bachelor's degree.

  • Proven experience in a client-facing role, preferably in a B2B environment.

  • Strong interpersonal and communication skills, with the ability to build rapport and influence clients.

  • Excellent project management skills, with a keen eye for detail and the ability to prioritize and multitask effectively.

  • Familiarity with background verification or related industries is highly desirable.

  • Proficient in using CRM software and Microsoft Office Suite.

  • Analytical mindset with the ability to extract insights from data.

  • Self-motivated, proactive, and results-oriented.



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