Client Success Team Lead
1 week ago
We are seeking an experienced Client Success Executive to join our team at Verifitech Services - India. As a Client Success Executive, you will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction and success.
Key Responsibilities
- Build and maintain strong relationships with assigned clients to enhance customer satisfaction and retention
- Serve as the main point of contact for clients, addressing and resolving any issues or concerns raised by clients
- Understand clients' needs and objectives, and provide tailored solutions to meet their requirements
- Collaborate with cross-functional teams to ensure smooth implementation and delivery of services to clients
- Proactively identify opportunities to upsell or cross-sell additional products or services to clients
- Monitor client accounts, track usage patterns, and provide regular reports and updates
- Gather client feedback and communicate internally to drive process improvements
- Stay updated on industry trends and best practices to ensure the delivery of innovative solutions
Requirements
- Excellent interpersonal and communication skills
- Strong problem-solving and decision-making abilities
- Proven track record of meeting or exceeding targets and objectives
- Ability to work independently and as part of a team
- Attention to detail and the ability to prioritize tasks
- Proficiency in MS Office and CRM software
- Bachelor's degree in business, marketing, or a related field
This is a full-time position based in Chennai, Tamil Nadu, India.
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