Client Success Team Lead

4 days ago

Chennai, Tamil Nadu, India Verifitech Services - India Full time

Job Summary

We are seeking a highly skilled Client Success Team Lead to join our team at Verifitech Services - India. As a Client Success Team Lead, you will play a critical role in ensuring the success and satisfaction of our clients by delivering exceptional service and building strong relationships.

Key Responsibilities:

  1. Account Management: Serve as the main point of contact for assigned clients, building and nurturing strong relationships. Understand client requirements and objectives, and proactively provide solutions to meet their needs.
  2. Client Onboarding: Lead the onboarding process for new clients, coordinating with internal teams to ensure a smooth transition. Conduct comprehensive needs assessments, define project scope, and establish timelines to ensure successful implementation.
  3. Client Retention: Develop and execute strategies to enhance client retention rates. Identify areas for improvement and provide recommendations to maximize the value clients receive from our background verification services.
  4. Customer Support: Address client inquiries, concerns, and escalations in a timely and professional manner. Collaborate with internal teams, such as operations and compliance, to resolve issues and ensure a high level of customer satisfaction.
  5. Upselling and Cross-selling: Identify upselling and cross-selling opportunities within existing client accounts. Collaborate with the sales team to develop proposals and pitch additional services, aiming to increase revenue and deepen client relationships.
  6. Reporting and Analytics: Monitor and analyze key performance metrics to assess client satisfaction and identify opportunities for improvement. Prepare regular reports, including account reviews, to provide insights and recommendations to clients and internal stakeholders.
  7. Industry Knowledge: Stay up-to-date with industry trends, regulatory changes, and best practices in background verification. Share industry knowledge with clients, provide guidance on compliance requirements, and position our company as a trusted advisor.
  8. Team Collaboration: Collaborate closely with cross-functional teams, including sales, operations, and product development, to ensure seamless client experiences. Share client feedback and insights to help drive product enhancements and process improvements.

Qualifications and Skills:

  • Bachelor's degree.
  • Proven experience in a client-facing role, preferably within the background verification or HR services industry.
  • Strong knowledge of background verification processes, compliance regulations, and industry standards.
  • Excellent communication and interpersonal skills to build rapport and effectively communicate with clients and internal teams.
  • Proactive problem-solving and analytical skills to identify client needs and propose appropriate solutions.
  • Ability to manage multiple client accounts simultaneously, prioritize tasks, and meet deadlines.
  • Proficiency in CRM software, Microsoft Office Suite, and data analytics tools.
  • Strong business acumen and the ability to identify revenue growth opportunities.
  • Attention to detail and commitment to maintaining the highest level of data accuracy and confidentiality.

  • Client Success Team Lead

    4 days ago

    Chennai, Tamil Nadu, India Verifitech Services - India Full time

    Job Title: Client Success Team LeadAt Verifitech Services - India, we are seeking a highly skilled Client Success Team Lead to join our team. As a Client Success Team Lead, you will be responsible for leading and managing a team of client success professionals, ensuring the overall satisfaction, retention, and success of our client base.Key...

  • Client Success Team Lead

    4 days ago

    Chennai, Tamil Nadu, India Verifitech Services - India Full time

    About the Role:As a Client Success Team Lead at Verifitech Services - India, you will be responsible for leading and managing a team of client success professionals to ensure the success and satisfaction of our valued clients. Your primary focus will be on building strong relationships with clients, maximizing their utilization of our products or services,...

  • Client Success Team Lead

    4 days ago

    Chennai, Tamil Nadu, India Verifitech Services - India Full time

    Job Title: Client Success Team LeadAt Verifitech Services - India, we are seeking a seasoned Client Success Team Lead to spearhead our client success initiatives. As a key member of our team, you will be responsible for leading a team of Client Success Managers and collaborating with cross-functional teams to deliver exceptional service, maintain long-term...

  • Client Success Team Lead

    3 days ago

    Chennai, Tamil Nadu, India Verifitech Services - India Full time

    At Verifitech Services - India, we are seeking a highly skilled and experienced Client Success Team Lead to lead and manage a team of client success professionals. The ideal candidate will have a proven track record of building strong relationships with clients, maximizing their utilization of our products or services, and driving customer retention and...

  • Client Success Team Lead

    3 days ago

    Chennai, Tamil Nadu, India Verifitech Services - India Full time

    About This Role:We are seeking a highly skilled Client Success Team Lead to join our team at Verifitech Services - India. As a key member of our client success team, you will play a critical role in ensuring the success and satisfaction of our clients.Key Responsibilities:Leadership and Team Management:Lead, motivate, and coach a team of Client Success...

  • Client Success Team Lead

    3 hours ago

    Chennai, Tamil Nadu, India Verifitech Services - India Full time

    **Job Title:** Client Success Team Lead - India OperationsVerifitech Services - India is seeking a seasoned Client Success Team Lead to join our team of experienced professionals. As a Client Success Team Lead, you will play a critical role in driving revenue growth, expanding client relationships, and ensuring the overall success of our clients.Main...

  • Client Success Team Representative

    3 days ago

    Chennai, Tamil Nadu, India Verifitech Services - India Full time

    Job Title:Client Success Team RepresentativeJob Summary:We are seeking a Client Success Team Representative to join our team at Verifitech Services - India. As a Client Success Team Representative, you will play a crucial role in ensuring the satisfaction and success of our clients.Key Responsibilities:Develop and maintain strong relationships with clients...

  • Executive Client Success Team Member

    4 days ago

    Chennai, Tamil Nadu, India Verifitech Services - India Full time

    Company OverviewVerifitech Services - India is a leading provider of background verification services, dedicated to helping organizations identify and hire the right talent. Our team of professionals works tirelessly to maintain a safe and trustworthy work environment.Job OverviewWe seek a highly motivated and customer-focused individual to join our Client...

  • Client Success Expert

    4 days ago

    Chennai, Tamil Nadu, India Verifitech Services - India Full time

    Company OverviewVerifitech Services - India is a leading provider of comprehensive background screening solutions. Our team of dedicated professionals delivers accurate and timely results to help organizations make informed hiring decisions.Job OverviewWe are seeking a skilled Client Success Expert to join our team. This individual will be responsible for...

  • Client Success Executive

    3 days ago

    Chennai, Tamil Nadu, India Verifitech Services - India Full time

    Job Title: Client Success ExecutiveDescription:We are seeking a highly skilled Client Success Executive to join our team at Verifitech Services - India. As a Client Success Executive, you will be responsible for ensuring the overall success and satisfaction of our clients. This includes building strong relationships with our clients, understanding their...

  • Client Success Executive

    4 days ago

    Chennai, Tamil Nadu, India Verifitech Services - India Full time

    Client Success Senior ExecutiveAt Verifitech Services - India, we seek a highly skilled Client Success Senior Executive to join our team. This role will play a critical part in ensuring the overall success and satisfaction of our clients. As a Client Success Senior Executive, you will be responsible for building strong and lasting relationships with our...

  • Client Success Manager

    3 days ago

    Chennai, Tamil Nadu, India Verifitech Services - India Full time

    Client Success TeamRole OverviewWe are seeking a skilled Client Success Manager to join our team at Verifitech Services - India. As a Client Success Manager, you will be responsible for building and maintaining strong relationships with our clients, providing them with exceptional service, and driving overall client satisfaction.Key ResponsibilitiesClient...

  • Client Success Manager

    3 days ago

    Chennai, Tamil Nadu, India Verifitech Services - India Full time

    Client Success Manager at Verifitech Services - IndiaThe ideal candidate will excel in building strong relationships with clients, ensuring their background verification needs are met or exceeded. Key responsibilities include:Client Relationship Management: Build and maintain strong relationships with assigned clients, serving as their trusted advisor and...

  • Client Success Manager

    4 days ago

    Chennai, Tamil Nadu, India Verifitech Services - India Full time

    Seeking a highly skilled Client Success Manager to spearhead the growth and retention of our clients. The ideal candidate will possess a strong understanding of background verification processes and client needs.Key Responsibilities:Client Relationship Management:Build and maintain strong relationships with clients through regular communication and proactive...

  • Client Success Strategic Partner

    5 hours ago

    Chennai, Tamil Nadu, India Verifitech Services - India Full time

    Client Success Strategic PartnerWe seek a highly skilled and experienced Client Success Strategic Partner to join our team at Verifitech Services - India. As a key member of our Client Success team, you will be responsible for developing and maintaining strong relationships with our clients, ensuring their overall success and satisfaction.Key...

  • Client Success Representative

    4 days ago

    Chennai, Tamil Nadu, India Verifitech Services - India Full time

    Job Title: Client Success ExecutiveJob Summary: We are seeking a highly skilled Client Success Executive to join our team at Verifitech Services - India. As a Client Success Executive, you will be responsible for ensuring the success of our clients by managing their accounts and building strong customer relationships.Key Responsibilities:Manage and nurture...

  • Client Success Manager

    5 hours ago

    Chennai, Tamil Nadu, India Verifitech Services - India Full time

    Client Success TeamAt Verifitech Services - India, we're seeking a skilled Client Success Manager to join our team. This role is perfect for a results-driven individual who thrives in a fast-paced environment. Key Responsibilities:Develop and maintain strong relationships with clients, ensuring their satisfaction and trust in our services.Act as a liaison...

  • Client Success Manager

    3 days ago

    Chennai, Tamil Nadu, India Verifitech Services - India Full time

    Job Title: Sr. Client Success ExecutiveJob OverviewWe are seeking a highly motivated and experienced Sr. Client Success Executive to join our team at Verifitech Services - India. The successful candidate will be responsible for ensuring the success of our clients by managing their accounts and building strong customer relationships.Key...

  • Client Success Specialist

    4 days ago

    Chennai, Tamil Nadu, India Verifitech Services - India Full time

    Overview: As a Client Success Specialist at Verifitech Services - India, you will be responsible for establishing and maintaining strong relationships with clients, becoming their trusted advisor and primary point of contact. You will understand clients' business goals, challenges, and expectations to effectively tailor our solutions and services to meet...

  • Client Success Professional

    4 days ago

    Chennai, Tamil Nadu, India Verifitech Services - India Full time

    Client Success TeamJob DescriptionVerifitech Services - India is seeking a skilled Client Success Team member to join our team. As a Client Success Team member, you will play a key role in building and maintaining strong relationships with our clients, ensuring their satisfaction, and driving business growth.ResponsibilitiesClient Relationship ManagementAct...