Executive Client Success Team Member
4 weeks ago
Company Overview
Verifitech Services - India is a leading provider of background verification services, dedicated to helping organizations identify and hire the right talent. Our team of professionals works tirelessly to maintain a safe and trustworthy work environment.
Job Overview
We seek a highly motivated and customer-focused individual to join our Client Success Team as an Executive. As a Client Success Executive, you will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction and success. This is a full-time position based in Chennai, Tamil Nadu, India, with an emphasis on providing exceptional service and achieving client objectives.
Key Responsibilities
- Build and maintain strong relationships with assigned clients to enhance customer satisfaction and retention
- Serve as the main point of contact for clients, addressing and resolving any issues or concerns raised by clients
- Understand clients' needs and objectives, and provide tailored solutions to meet their requirements
- Collaborate with cross-functional teams to ensure smooth implementation and delivery of services to clients
- Proactively identify opportunities to upsell or cross-sell additional products or services to clients
- Monitor client accounts, track usage patterns, and provide regular reports and updates
Requirements and Qualifications
- 1 to 3 years of experience in a similar client success or account management role
- Excellent interpersonal and communication skills
- Strong problem-solving and decision-making abilities
- Proven track record of meeting or exceeding targets and objectives
- Ability to work independently and as part of a team
About Us
Verifitech Services - India is committed to delivering accurate and reliable verification services to our clients. We pride ourselves on our commitment to excellence and our ability to provide innovative solutions to meet our clients' needs.
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