Client Success Executive

3 days ago


Chennai, Tamil Nadu, India Verifitech Services - India Full time
Job Summary

We are seeking an experienced Client Success Executive to join our team at Verifitech Services - India. As a key member of our client-facing team, you will play a crucial role in building and maintaining strong relationships with our clients, ensuring their satisfaction and success.

Key Responsibilities
  • Client Relationship Management:
    • Develop and maintain strong relationships with clients by understanding their unique requirements and providing exceptional service.
    • Serve as the main point of contact for assigned clients, promptly responding to inquiries, concerns, and requests.
    • Conduct regular check-ins with clients to assess their satisfaction and identify opportunities for improvement.
    • Collaborate with cross-functional teams to address client issues, coordinate resolutions, and manage expectations.
  • Project Management:
    • Manage the end-to-end process of background verification projects, ensuring timely completion and accuracy of results.
    • Coordinate with clients to gather necessary information and documentation for background checks.
    • Collaborate with internal teams, such as researchers and data analysts, to ensure smooth project execution.
    • Monitor project progress, identify potential roadblocks, and proactively communicate updates to clients.
  • Account Growth and Retention:
    • Identify opportunities to expand services and upsell additional background verification solutions to existing clients.
    • Work closely with the sales team to understand client needs and provide insights for business development efforts.
    • Conduct regular business reviews and deliver presentations to clients, highlighting the value and impact of our services.
    • Proactively address client concerns and act as a trusted advisor to foster long-term partnerships.
  • Client Training and Support:
    • Provide training and onboarding support to clients, ensuring they understand our processes and tools.
    • Assist clients with technical issues, troubleshoot problems, and provide guidance on platform utilization.
    • Create training materials, documentation, and best practice guides to empower clients in utilizing our services effectively.
  • Reporting and Analysis:
    • Generate reports and analyze data related to client satisfaction, project success, and service utilization.
    • Utilize data-driven insights to identify trends, patterns, and opportunities for improvement.
    • Present findings to internal stakeholders and collaborate on strategies to enhance client success and retention.


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