Client Success Representative

3 weeks ago


Chennai, Tamil Nadu, India Verifitech Services - India Full time

Job Title: Client Success Executive

Job Summary: We are seeking a highly skilled Client Success Executive to join our team at Verifitech Services - India. As a Client Success Executive, you will be responsible for ensuring the success of our clients by managing their accounts and building strong customer relationships.

Key Responsibilities:

  • Manage and nurture client accounts, ensuring client satisfaction and retention
  • Develop a deep understanding of clients' needs, goals, and challenges
  • Serve as the main point of contact for clients, addressing any inquiries or concerns
  • Proactively identify opportunities for clients to increase their usage of our services
  • Collaborate with cross-functional teams to deliver high-quality solutions to clients
  • Prepare and deliver presentations and reports on client performance
  • Stay updated on industry trends and best practices to provide valuable insights to clients
  • Monitor and analyze client data to identify areas for improvement

Requirements:

  • Bachelor's degree in business, marketing, or a related field
  • Proven experience in client management
  • Must have experience in upselling and cross-selling
  • Must have experience in revenue maintaining
  • Strong communication and negotiation skills
  • Exceptional problem-solving and decision-making abilities
  • Ability to build and maintain strong client relationships
  • Proficiency in CRM software and Microsoft Office
  • Ability to work independently and as part of a team
  • Attention to detail and commitment to accuracy
  • Must be proficient in Hindi
  • Males preferred
  • Must be ready to work in night shift


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