Client Success Associate
2 weeks ago
As a Client Success Team member at Verifitech Services - India, you will play a pivotal role in ensuring the satisfaction and retention of our clients. Your primary responsibility will be to build and maintain strong relationships with assigned clients, understanding their unique business needs and requirements.
Key Responsibilities- Client Relationship Management: Serve as the primary point of contact for assigned clients, actively engaging with them to ensure their satisfaction and address inquiries in a timely and accurate manner.
- Service Delivery and Issue Resolution: Coordinate with internal teams to ensure the smooth delivery of background verification services and resolve any service-related issues or escalations.
- Client Training and Onboarding: Conduct client onboarding sessions and provide training and support to empower clients to navigate and utilize our services efficiently.
- Client Success and Retention: Proactively identify opportunities to drive value and enhance client satisfaction through upselling, cross-selling, and recommending additional services.
- Reporting and Analysis: Track and report on key performance indicators (KPIs) related to client satisfaction, usage, and retention, analyzing data and trends to identify insights and opportunities for process improvement.
Requirements:
- Proven experience (2+ years) in a client-facing role, preferably in a client success, account management, or customer service capacity.
- Strong interpersonal and communication skills, with the ability to build and maintain relationships with clients.
- Excellent problem-solving and decision-making abilities, with a client-centric approach.
- Ability to multitask, prioritize tasks, and manage time effectively.
- Detail-oriented with a focus on delivering high-quality service.
- Proficiency in CRM software, project management tools, and Microsoft Office suite.
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