Client Success Manager
3 weeks ago
Job Overview
We are seeking a highly motivated and experienced Sr. Client Success Executive to join our team at Verifitech Services - India. The successful candidate will be responsible for ensuring the success of our clients by managing their accounts and building strong customer relationships.
Key Responsibilities:
- Account Management: Manage and nurture client accounts, ensuring client satisfaction and retention.
- Client Understanding: Develop a deep understanding of clients' needs, goals, and challenges.
- Communication: Serve as the main point of contact for clients, addressing any inquiries or concerns.
- Upselling and Cross-Selling: Proactively identify opportunities for clients to increase their usage of our services.
- Collaboration: Collaborate with cross-functional teams to deliver high-quality solutions to clients.
- Reporting: Prepare and deliver presentations and reports on client performance.
- Industry Insights: Stay updated on industry trends and best practices to provide valuable insights to clients.
- Data Analysis: Monitor and analyze client data to identify areas for improvement.
Requirements:
- Bachelor's degree in business, marketing, or a related field.
- Proven experience in client management.
- Must have experience in upselling and cross-selling.
- Must have experience in revenue maintaining.
- Strong communication and negotiation skills.
- Exceptional problem-solving and decision-making abilities.
- Ability to build and maintain strong client relationships.
- Proficiency in CRM software and Microsoft Office.
- Ability to work independently and as part of a team.
- Attention to detail and commitment to accuracy.
- Must be proficient in Hindi.
- Males preferred.
Location: Chennai, Tamil Nadu, India.
Working Hours: Full-time.
Interested candidates can send their resume to recruiter1@verifitech.com for further consideration.
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