Client Success Manager

3 weeks ago


Chennai, Tamil Nadu, India Verifitech Services - India Full time
Job Title: Sr. Client Success Executive

Job Overview

We are seeking a highly motivated and experienced Sr. Client Success Executive to join our team at Verifitech Services - India. The successful candidate will be responsible for ensuring the success of our clients by managing their accounts and building strong customer relationships.

Key Responsibilities:

  1. Account Management: Manage and nurture client accounts, ensuring client satisfaction and retention.
  2. Client Understanding: Develop a deep understanding of clients' needs, goals, and challenges.
  3. Communication: Serve as the main point of contact for clients, addressing any inquiries or concerns.
  4. Upselling and Cross-Selling: Proactively identify opportunities for clients to increase their usage of our services.
  5. Collaboration: Collaborate with cross-functional teams to deliver high-quality solutions to clients.
  6. Reporting: Prepare and deliver presentations and reports on client performance.
  7. Industry Insights: Stay updated on industry trends and best practices to provide valuable insights to clients.
  8. Data Analysis: Monitor and analyze client data to identify areas for improvement.

Requirements:

  • Bachelor's degree in business, marketing, or a related field.
  • Proven experience in client management.
  • Must have experience in upselling and cross-selling.
  • Must have experience in revenue maintaining.
  • Strong communication and negotiation skills.
  • Exceptional problem-solving and decision-making abilities.
  • Ability to build and maintain strong client relationships.
  • Proficiency in CRM software and Microsoft Office.
  • Ability to work independently and as part of a team.
  • Attention to detail and commitment to accuracy.
  • Must be proficient in Hindi.
  • Males preferred.

Location: Chennai, Tamil Nadu, India.

Working Hours: Full-time.

Interested candidates can send their resume to recruiter1@verifitech.com for further consideration.



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