Client Success Manager
2 weeks ago
Company Overview
Verifitech Services - India is a leading company in the background verification services industry, delivering comprehensive solutions to businesses across India with a strong presence in Chennai. Our mission is to provide innovative services that meet our clients' needs.
Job Overview
The Client Success Manager will be responsible for ensuring the success of our clients by managing their accounts and building strong customer relationships. This role requires a mid-level candidate with 4 to 6 years of experience in client management, delivering exceptional results in upselling and cross-selling, and maintaining revenue growth.
Responsibilities
- Manage and nurture client accounts to ensure client satisfaction and retention.
- Develop a deep understanding of clients' needs, goals, and challenges to deliver tailored solutions.
- Serve as the primary point of contact for clients, addressing inquiries and concerns in a timely and professional manner.
- Identify opportunities for clients to increase their usage of our services and collaborate with cross-functional teams to deliver high-quality solutions.
- Prepare and deliver presentations and reports on client performance, monitoring and analyzing data to identify areas for improvement.
For more information, please refer to the job description for this role.
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