Client Success Manager

3 weeks ago


Chennai, Tamil Nadu, India Verifitech Services - India Full time
Client Success Manager at Verifitech Services - India

The ideal candidate will excel in building strong relationships with clients, ensuring their background verification needs are met or exceeded. Key responsibilities include:

  • Client Relationship Management: Build and maintain strong relationships with assigned clients, serving as their trusted advisor and point of contact.
  • Account Management: Serve as the main liaison between clients and internal teams, ensuring smooth communication and coordination of services.
  • Client Success Strategy: Develop and execute client success strategies to enhance client satisfaction, retention, and overall success.

In this role, you will:

  • Proactively identify opportunities to expand services and upsell to existing clients based on their requirements.
  • Collaborate with the operations team to oversee the implementation and execution of background verification projects for clients.
  • Monitor project timelines, deliverables, and quality to ensure client expectations are met or exceeded.

Requirements:

  • Bachelor's degree in business, human resources, or a related field.
  • Proven experience in a client success or account management role.
  • Strong understanding of background verification processes and compliance requirements.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and conflict resolution skills.
  • Ability to manage multiple clients and projects simultaneously.


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