Client Success Professional

4 weeks ago


Chennai, Tamil Nadu, India Verifitech Services - India Full time

Client Success Team

Job Description

Verifitech Services - India is seeking a skilled Client Success Team member to join our team. As a Client Success Team member, you will play a key role in building and maintaining strong relationships with our clients, ensuring their satisfaction, and driving business growth.

Responsibilities

Client Relationship Management

  • Act as the primary point of contact for assigned clients, building strong relationships and understanding their unique business needs and requirements.
  • Engage with clients to ensure their satisfaction, address inquiries, and provide timely and accurate responses to their requests.
  • Regularly check in with clients to assess their experience, gather feedback, and identify opportunities to enhance their engagement with our services.

Service Delivery and Issue Resolution

  • Coordinate with internal teams to ensure the smooth and timely delivery of background verification services to clients.
  • Act as a liaison between clients and internal teams to resolve any service-related issues or escalations, ensuring prompt and satisfactory resolutions.
  • Maintain a thorough understanding of our services, processes, and technology platforms to effectively address client inquiries and provide accurate information.

Client Training and Onboarding

  • Conduct client onboarding sessions, ensuring that new clients are well-informed about our services and processes.
  • Provide training and support to clients on the effective use of our systems and tools, empowering them to navigate and utilize our services efficiently.

Client Success and Retention

  • Proactively identify opportunities to drive value and enhance client satisfaction through upselling, cross-selling, and recommending additional services.
  • Monitor client usage and engagement metrics, identifying potential risks or areas for improvement, and taking appropriate measures to mitigate them.
  • Collaborate with the sales team to support contract renewals and expansion opportunities, ensuring a high rate of client retention.

Reporting and Analysis

  • Track and report on key performance indicators (KPIs) related to client satisfaction, usage, and retention.
  • Analyze client data and trends to identify insights and opportunities for process improvement and service enhancement.
  • Prepare regular reports and presentations to share findings and recommendations with internal stakeholders.

Qualifications

  • Proven experience in a client-facing role, preferably in client success, account management, or customer service capacity.
  • Strong interpersonal and communication skills, with the ability to build and maintain relationships with clients.
  • Excellent problem-solving and decision-making abilities, with a client-centric approach.
  • Ability to multitask, prioritize tasks, and manage time effectively.
  • Detail-oriented with a focus on delivering high-quality service.
  • Proficiency in CRM software, project management tools, and Microsoft Office suite.

We are looking for a skilled and motivated individual to join our team as a Client Success Team member. If you are passionate about building strong relationships with clients and driving business growth, we encourage you to apply.



  • Chennai, Tamil Nadu, India Verifitech Services - India Full time

    Client Success Manager RoleAt Verifitech Services - India, we are seeking a seasoned Client Success Manager to drive client satisfaction and retention. This role will be responsible for building and maintaining strong relationships with assigned clients, serving as their trusted advisor and point of contact.Key Responsibilities:Client Relationship...


  • Chennai, Tamil Nadu, India Verifitech Services - India Full time

    OverviewWe are seeking a highly skilled Client Success Professional to join our team at Verifitech Services in India. This role requires a strong focus on client satisfaction, service delivery, and relationship management.Job DescriptionAs a Client Success Professional, you will be responsible for:Client Relationship ManagementServe as the primary point of...


  • Chennai, Tamil Nadu, India Verifitech Services - India Full time

    Job DescriptionWe are seeking a skilled Client Success Manager to join our team at Verifitech Services - India. As a key member of our client-facing team, you will be responsible for ensuring the satisfaction and success of our clients throughout their engagement with our background verification services.About the Role:You will serve as the primary point of...


  • Chennai, Tamil Nadu, India Aristocrat Full time

    Job DescriptionRole OverviewAs a Customer Success Professional at Aristocrat, you will be responsible for ensuring client needs are met post-service, handling feedback, and improving satisfaction.Key ResponsibilitiesAddress client inquiries and ensure post-service satisfaction.Gather client feedback and suggest improvements.Build strong client relationships...


  • Chennai, Tamil Nadu, India Verifitech Services - India Full time

    Customer Success ProfileAt Verifitech Services - India, we are seeking a skilled Customer Success Professional to join our team. In this role, you will be responsible for guiding clients through our background verification services, ensuring a seamless and efficient experience.Key Responsibilities:Client Onboarding: Collaborate with our sales and...


  • Chennai, Tamil Nadu, India Verifitech Services - India Full time

    Role OverviewWe are seeking a highly skilled Client Success Specialist to join our team at Verifitech Services - India. This role will be responsible for building and maintaining strong relationships with clients, ensuring their needs are met, and exceeding their expectations.Key ResponsibilitiesDevelop and implement client success plans to drive growth and...


  • Chennai, Tamil Nadu, India Verifitech Services - India Full time

    Company OverviewVerifitech Services - India is a leading company in the background verification services industry, delivering comprehensive solutions to businesses across India with a strong presence in Chennai. Our mission is to provide innovative services that meet our clients' needs.Job OverviewThe Client Success Manager will be responsible for ensuring...


  • Chennai, Tamil Nadu, India Verifitech Services - India Full time

    About Verifitech Services - IndiaWe are a leading background verification services company based in Chennai, Tamil Nadu, India. Our team of 11-50 employees provides comprehensive solutions to businesses across the country.Job OverviewThe Sr. Client Success Executive will be responsible for ensuring the success of our clients by managing their accounts and...

  • Client Success Expert

    4 weeks ago


    Chennai, Tamil Nadu, India Verifitech Services - India Full time

    Company OverviewVerifitech Services - India is a leading provider of comprehensive background screening solutions. Our team of dedicated professionals delivers accurate and timely results to help organizations make informed hiring decisions.Job OverviewWe are seeking a skilled Client Success Expert to join our team. This individual will be responsible for...


  • Chennai, Tamil Nadu, India Verifitech Services - India Full time

    About the Role:As a Client Success Team Lead at Verifitech Services - India, you will be responsible for leading and managing a team of client success professionals to ensure the success and satisfaction of our valued clients. Your primary focus will be on building strong relationships with clients, maximizing their utilization of our products or services,...


  • Chennai, Tamil Nadu, India Verifitech Services - India Full time

    At Verifitech Services - India, we are seeking a highly skilled and experienced Senior Client Success Manager to join our team. This leadership role will be responsible for managing and nurturing our client relationships to ensure their overall satisfaction and success.Key Responsibilities:Build and maintain strong relationships with key clients,...


  • Chennai, Tamil Nadu, India Cynosure Corporate Solutions Full time

    Cynosure Corporate Solutions: As a Customer Success Manager, you will be responsible for ensuring the satisfaction of our clients across the US and UK markets. To achieve this, you will need to have at least 24 years of experience in customer success or a similar role, preferably in the B2B SaaS domain. Your ability to build and nurture long-term...


  • Chennai, Tamil Nadu, India Verifitech Services - India Full time

    At Verifitech Services - India, we are seeking a highly skilled and experienced Client Success Team Lead to lead and manage a team of client success professionals. The ideal candidate will have a proven track record of building strong relationships with clients, maximizing their utilization of our products or services, and driving customer retention and...


  • Chennai, Tamil Nadu, India Verifitech Services - India Full time

    Job Title: Client Success Team LeadAt Verifitech Services - India, we are seeking a highly skilled Client Success Team Lead to join our team. As a Client Success Team Lead, you will be responsible for leading and managing a team of client success professionals, ensuring the overall satisfaction, retention, and success of our client base.Key...


  • Chennai, Tamil Nadu, India Verifitech Services - India Full time

    As a seasoned Client Success Team Lead at Verifitech Services - India, you will be responsible for overseeing and guiding a team of client success professionals. Your primary goal will be to ensure the overall satisfaction, retention, and success of our client base. You will collaborate closely with cross-functional teams, including sales, customer support,...


  • Chennai, Tamil Nadu, India Verifitech Services - India Full time

    About the RoleWe are seeking a highly skilled Client Success Team Lead to join our team at Verifitech Services - India. As a member of our Client Success Team, you will play a critical role in ensuring the success and satisfaction of our valued clients.Your Key ResponsibilitiesLead and manage a team of client success professionals to achieve business...


  • Chennai, Tamil Nadu, India Twixor Full time

    Customer Success at TwixorWe're seeking an experienced Customer Success Manager to join our team at Twixor. As a Customer Success Manager, you'll be responsible for driving customer adoption and growth, ensuring customer satisfaction, and building strong relationships with our clients.Key Responsibilities:Establish a trusted advisor relationship with...


  • Chennai, Tamil Nadu, India Verifitech Services - India Full time

    Job Title: Client Success ExecutiveDescription:We are seeking a highly skilled Client Success Executive to join our team at Verifitech Services - India. As a Client Success Executive, you will be responsible for ensuring the overall success and satisfaction of our clients. This includes building strong relationships with our clients, understanding their...


  • Chennai, Tamil Nadu, India Verifitech Services - India Full time

    Client Success TeamClient Success is about building strong, long-lasting relationships with our clients. As a Client Success Team member, you will be responsible for ensuring our clients receive the best possible service. You will work closely with our clients to understand their needs and develop solutions to meet those needs.Responsibilities:• Serve as...


  • Chennai, Tamil Nadu, India Verifitech Services - India Full time

    Client Success TeamRole OverviewWe are seeking a skilled Client Success Manager to join our team at Verifitech Services - India. As a Client Success Manager, you will be responsible for building and maintaining strong relationships with our clients, providing them with exceptional service, and driving overall client satisfaction.Key ResponsibilitiesClient...