Client Success Professional

3 days ago


Chennai, Tamil Nadu, India Verifitech Services - India Full time
Job Description

We are seeking a skilled Client Success Manager to join our team at Verifitech Services - India. As a key member of our client-facing team, you will be responsible for ensuring the satisfaction and success of our clients throughout their engagement with our background verification services.

About the Role:

  • You will serve as the primary point of contact for assigned clients, building strong relationships and understanding their specific needs.
  • You will work closely with cross-functional teams, including sales, operations, and customer support, to deliver exceptional client experiences and drive client retention and growth.

Key Responsibilities:

Client Relationship Management
  • Build and maintain strong relationships with assigned clients, serving as their trusted advisor and point of contact.
  • Conduct regular check-ins and meetings to understand their background verification needs and provide updates on services.
  • Proactively identify opportunities to expand services and upsell to existing clients based on their requirements.
Account Management
  • Serve as the main liaison between clients and internal teams, ensuring smooth communication and coordination of services.
  • Collaborate with the operations team to oversee the implementation and execution of background verification projects for clients.
  • Monitor project timelines, deliverables, and quality to ensure client expectations are met or exceeded.
Client Success Strategy
  • Develop and execute client success strategies to enhance client satisfaction, retention, and overall success.
  • Conduct regular business reviews with clients, presenting key metrics, insights, and recommendations for improvement.
  • Identify and address any potential risks or issues that may impact client satisfaction and take proactive measures to mitigate them.
Customer Support and Issue Resolution
  • Respond to client inquiries, concerns, and escalations promptly and effectively, providing appropriate solutions and ensuring client satisfaction.
  • Collaborate with the customer support team to resolve any technical or operational issues faced by clients, ensuring a timely resolution.
Requirements:
  • Bachelor's degree in business, human resources, or a related field (or equivalent experience).
  • Proven experience in a client success or account management role, preferably in a background verification or HR-related industry.
  • Strong understanding of background verification processes and compliance requirements is highly desirable.
  • Excellent communication and interpersonal skills, with the ability to build rapport and influence clients.
  • Strong problem-solving and conflict resolution skills, with the ability to handle client issues professionally and efficiently.
  • Ability to manage multiple clients and projects simultaneously, while maintaining attention to detail and meeting deadlines.
  • Proficiency in using CRM software and other relevant tools for account management and client engagement.
  • Results-driven mindset with a focus on client satisfaction and business growth.

Estimated Salary: ₹1,200,000 - ₹1,500,000 per annum depending on qualifications and experience.



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