Executive Client Success Specialist

4 weeks ago


Chennai, Tamil Nadu, India Verifitech Services - India Full time

Company Overview

Verifitech Services - India is a prominent player in the background verification services industry. With a strong team, our mission is to assist organizations in hiring the right talent and maintaining a safe work environment. We pride ourselves on our commitment to excellence and our ability to deliver accurate and reliable verification services.

Job Overview

We are seeking a motivated and customer-focused individual to join our Client Success Team as an Executive. As a Client Success Executive, you will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction and success. This is a full-time position based in India, with an emphasis on providing exceptional service.

Responsibilities

  • Build and maintain strong relationships with assigned clients to enhance customer satisfaction and retention
  • Serve as the main point of contact for clients, addressing and resolving any issues or concerns raised by clients
  • Understand clients' needs and objectives, and provide tailored solutions to meet their requirements
  • Collaborate with cross-functional teams to ensure smooth implementation and delivery of services to clients
  • Proactively identify opportunities to upsell or cross-sell additional products or services to clients
  • Monitor client accounts, track usage patterns, and provide regular reports and updates

Requirements and Qualifications

  • 1 to 3 years of experience in a similar client success or account management role
  • Excellent interpersonal and communication skills
  • Strong problem-solving and decision-making abilities
  • Proven track record of meeting or exceeding targets and objectives
  • Ability to work independently and as part of a team
  • Attention to detail and the ability to prioritize tasks
  • Proficiency in MS Office and CRM software
  • Bachelor's degree in business, marketing, or a related field

Preferred Qualification

  • Female candidate


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