Customer Success Specialist
4 weeks ago
About Saaki Argus & Averil Consulting:
A leading product development company seeks a skilled professional to drive customer success.
Role: Customer Success Specialist
Location: Remote
Job Description:
As a Customer Success Specialist, you will be responsible for onboarding new customers and guiding them through the implementation process. You will establish strong relationships with clients to understand their goals and challenges, providing ongoing support and assistance to customers addressing any inquiries or issues they may have.
You will conduct regular check-ins with customers to assess satisfaction and gather feedback, collaborating with internal teams to advocate for customer needs and drive product improvements. Additionally, you will identify opportunities for upselling or cross-selling additional products or services to existing customers.
Requirements:
SQL, Ticketing, HRMS
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