Customer Success Director

4 weeks ago


Chennai, Tamil Nadu, India Verifitech Services - India Full time

**About the Role**

We are seeking a highly skilled Customer Success Director to join our team at Verifitech Services - India. As a key member of our organization, you will be responsible for driving the customer success strategy, managing the customer success team, and building strong customer relationships.

Key Responsibilities:

  1. Strategic Planning: Develop and execute the customer success strategy aligned with our business objectives, defining the vision, goals, and metrics for customer success.
  2. Leadership and Team Management: Lead and manage the customer success team, providing guidance, mentorship, and support to team members.
  3. Customer Relationship Management: Build and maintain strong relationships with key customers at the executive level, acting as a trusted advisor and advocate.
  4. Customer Success Operations: Oversee the operational aspects of the customer success function, including defining processes, workflows, and best practices.
  5. Customer Success Strategy Alignment: Collaborate with other departments to align the customer success strategy with our overall company strategy.


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