Customer Success Director
4 weeks ago
**About the Role**
We are seeking a highly skilled Customer Success Director to join our team at Verifitech Services - India. As a key member of our organization, you will be responsible for driving the customer success strategy, managing the customer success team, and building strong customer relationships.
Key Responsibilities:
- Strategic Planning: Develop and execute the customer success strategy aligned with our business objectives, defining the vision, goals, and metrics for customer success.
- Leadership and Team Management: Lead and manage the customer success team, providing guidance, mentorship, and support to team members.
- Customer Relationship Management: Build and maintain strong relationships with key customers at the executive level, acting as a trusted advisor and advocate.
- Customer Success Operations: Oversee the operational aspects of the customer success function, including defining processes, workflows, and best practices.
- Customer Success Strategy Alignment: Collaborate with other departments to align the customer success strategy with our overall company strategy.
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